Assistant Villa Manager

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Job description / Role Job Type Full Time Job Location Dubai, UAE Nationality Any Nationality Salary Not Specified Gender Not Specified Arabic Fluency Not Specified Job Function Administration & Secretarial Company Industry Travel, Hotel & Tourism Position summary The villa assistant manager is responsible for overseeing the villa butlers’ operations, as well as on-the-job training. Makes himself/herself present on the floor and in constant communication between butlers and other departments. Ensures cleanliness and tidiness of the guests’ villas, corridors, and back of house. Villa assistant manager coordinates that extremely personalized service is being extended from the villa butlers to every single guest. Villa assistant manager maintains a high level of organization and management within the department. Our first impression on guests is often the significant one. As a member of the Bulgari staff, it is extremely important to ensure that we not only demonstrate our core values in our everyday interactions with our guests, but that our behavior reflects the unique personality of the Bulgari brand. Assist management in training, evaluating, counseling, motivating, and coaching employees; serve as a role model and first point of contact of the guarantee of fair treatment/open door policy process. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers and POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by supervisors. Preferred qualifications Education: High school diploma or G.E.D. equivalent. Related work experience: At least 1 year of related work experience. Supervisory experience: At least 1 year of supervisory experience. License or certification: None. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour, and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.