Ресепшен

Что делать

Oversees the Front Office operations, including the Reception, CID, Bell Desk, Concierge, Guest Relations, and Valet Parking, and personally supervises the above in the involved supervisor’s absence, ensuring that the hotel standards and procedures are fully known and followed. Ensure proper coverage and supervision of the Front Office sections at all times. Ensure appropriate stock levels for the smooth run of the Front Office operations and approve requisitions accordingly. Be present in the reception or lobby during check-in and check-out times or any event and socialize with guests, playing a public relations role. Ensure that all guests receive a warm welcome and enjoy their stay being offered the finest personal service. Ensure that the privacy of the guests and the confidentiality of the information is respected. Act as a representative of the management when dealing with guest complaints or if a member of the Front Office team is facing difficulties that they cannot solve on their own. Manage any guest complaint in a professional manner by owning it, resolving it to the guest's satisfaction, and recording it. Be fully aware of and report all guest comments or complaints. Ensure that guest history records are accurately maintained and all recurring guests are pre-registered.