Хаускипинг

Что делать

Direct laundry and uniform personnel to ensure consistent supply of clean, neat, and quality linens and uniforms.Perform laundry activities according to health standards department.Conduct interviews, supervise, train, schedule, counsel, and evaluate staff.Ensure laundry equipment and facility are in best operating condition.Perform laundry functions in complete compliance with guidelines and requirements. Manage and control departmental financial processing.Conduct budgeting, purchasing, payroll, forecasting, and inventory control.Report to the Housekeeping Manager and/or the Executive Housekeeper about activities progress and issues if any.Ensure to maintain top level cleanliness by following set policies, standards, and procedures.Lead staff relations effectively within laundry department.Handle concerns of guests and follow up on activities as required.Conduct communication meetings once a month and ensure employee performance effectively.Ensure to promote actively teamwork within laundry department and maintain strong interdepartmental relations.Plan, organize, and hire all laundry colleagues.Supervise the laundry operations ensuring that the hotel standards and procedures are fully known and followed.Supervise outsourced laundry services for quality and standard procedures.Ensure all the equipment utilized in the laundry is well set-up and maintained and the related instructions and cycles are well adapted and followed-up.Ensure a correct and economical use of all the chemicals and that the formulas are respected.Ensure proper storage of the chemicals, respecting the environmental procedures.Maintain the linen and laundry par stocks.Ensure laundry staff has a full knowledge of all the textiles and their proper care.Constantly check the linen and uniform for cleanliness and defects and recommend replacement if necessary.Maintain constant linen flow to the floors and the outlets.Ensure proper distribution of all articles and efficient handling of guests, managers, and employees uniforms.Maintain a record of consumption of all the chemicals per wash and prepare monthly productivity reports.Assist laundry and housekeeping operations during daily peak hours.Ensure work areas and stores are always in a good state of maintenance and that fire hazards and safety hazards are removed.Ensure uncompromising levels of cleanliness and maintenance through each employee’s responsibility.Maintain complete and readily accessible files.Continuously study and evaluate the operations and procedures to increase revenue and productivity.Ensure proper handling of lost and found items.Participate in monthly inventories.Follow up daily checklists.Ensure proper use of telephone etiquette as per Rixos standards.Call the Assistant Executive Housekeeper or Executive Housekeeper for advice in serious cases or if an approval is required.Work closely and enthusiastically with other departments to ensure teamwork and the smooth efficient operation of the hotel.Manage any guest complaint in a professional manner by owning it, resolving it to the guest satisfaction, and recording it.Ensure proper coverage and supervision of the laundry at all times.Respect schedules, terms, and deadlines as agreed with the management.Ensure that all team members are updated with the latest administrative, organizational, operational, or other changes and news.Conduct or attend a daily line-up briefing with the laundry team to recapitulate tasks and activity.Share daily activity highlights with the Assistant Executive Housekeeper and/or Executive Housekeeper, including internal and external guest opportunities.Assist in fulfilling administrative responsibilities and monitoring activities.Be an ambassador of the laundry and of the hotel, in and outside the workplace.Assist in interviewing potential candidates and in new employees integration in liaison with the HR department.Create an atmosphere of high morale and a happy working relationship among the staff.Develop staff motivation and performance through action plans.Be involved in staff retention and satisfaction.Ensure trainings and regular refresher courses are conducted and attended as scheduled.