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Job Type Full Time Job Location Abu Dhabi, UAE Nationality Any Nationality Salary Not Specified Gender Not Specified Arabic Fluency Not Specified Job Function Customer Service Company Industry Travel, Hotel & Tourism Company description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Our commitment to diversity & inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. What’s in it for you: Employee benefit card offering discounted rates in Accor worldwide. Learning programs through our Academies. Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21. Job description Maintain complete knowledge of: Dining room layout, table/seat/section numbers, proper table setups, restaurant capacity, hours of operation, price range and dress code. Restaurant reservation procedures. Daily house count, arrivals, departures, VIPs. Scheduled in-house group activities, locations and times. All department policies and service procedures. Answer telephone within 3 rings, using correct salutations and telephone etiquette. Take record and confirm restaurant reservations and cancellations in accordance with departmental standards. Communicate reservation and cancellation changes to management as they arise throughout the shift. Monitor the preparation of own assignments, ensuring compliance to departmental standards. Review the reservation book, pre-assign designated tables and follow up on all special requests. Anticipate heavy business times and organize procedures to handle waiting lines. Anticipate guests' needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day. Maintain positive guest relations at all times. Be familiar with hotel services and activities to respond to guest inquiries accurately. Handle guest complaints following instant pacification procedures and ensuring guest satisfaction. Monitor guests’ reactions and confer frequently with management to ensure guest satisfaction. Monitor and participate to ensure that all tables are cleared and reset according to the department procedures. Monitor and maintain cleanliness and working conditions of own section equipment and supplies. Assist restaurant staff with their job functions to ensure optimum service to guest when requested. Promote a cooperative working climate, maximizing productivity and quality. Do table visits systematically at each meal period to ensure guest satisfaction. Assist the supervisor to ensure proper cashiering procedures are followed and accurately balanced. Qualifications Diploma or degree in vocational hospitality. Ability to focus attention on guest needs, remaining calm and courteous at all times. Strong interpersonal and problem solving abilities. Ability to work well under pressure in a fast paced environment. Ability to work cohesively and collaboratively as part of a team. One year or more experience in a 5 star hotel. Confidently can communicate in English and Russian. Additional language is a plus.