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Job summary The Guest Room Attendant is responsible for cleaning the guest rooms according to the Rixos Hotel standards of cleanliness. Completes self-inspections, and provides personal, professional and courteous service to every guest. The Housekeeping Attendant is responsible for exceeding guest expectations through positive interactive skills and anticipating needs. Job responsibilities Know and adhere to the company policies and procedures, embrace company culture and take pride in the resort and its amenities. Awareness of guest experience at all times, smile and make eye contact, communicate professionally. Follow all department policies and procedures for room cleanliness and self-inspection. Responsible for maintaining the Rixos standards of service to guests and coworkers at all times. Responsible for maintaining the cleanliness and condition of each room by performing general clean/special projects. Must be able to complete assigned credits by exercising proper time management daily. Replenish all room amenities such as toiletries, soaps and tissues. Must safely operate and maneuver the powered mobile carts. The Housekeeping Attendant interacts with guests, co-workers and supervisors in a professional and courteous manner. Work with safety as a priority, and follow department and company safety guidelines in operating the motorized cart, use of chemicals, and lifting requirements. Attend required training classes and incorporate new standards, service knowledge and safety into daily work practices. Understand the resort, hotel features and services including how to find the information for the guests. Be solution oriented, stay on task, and promote teamwork. Qualifications Prior experience in housekeeping or cleaning roles will be highly regarded. Physical fitness and stamina, with the ability to handle repetitive tasks such as bending, lifting, and standing for extended periods. Basic understanding of safe handling and usage of cleaning chemicals and equipment (training will be provided). Excellent communication skills to interact professionally with guests, team members, and contractors. Positive attitude, team spirit, and a strong work ethic. Reliable, punctual, and able to work a flexible schedule, including weekends and public holidays as required.