Assistant Director of Technology Innovation and Data

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Job description / Role Job Type Full Time Job Location Dubai, UAE Nationality Any Nationality Salary Not Specified Gender Not Specified Arabic Fluency Not Specified Job Function Education & Teaching Company Industry Travel, Hotel & Tourism What you will do Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day. Establish and maintain user procedures and hardware familiarization for all systems. Provide administration services, to include contribution to technology capital and operating budgets. Provide systems administration, including maintaining user and group accounts, user configuration, troubleshooting access problems and completion of on-site documentation. Assist in server infrastructure management, performance monitoring, operating system upgrades and troubleshooting. Ensure effective support for other systems, including back office, sales and catering and human resources applications and any other at the property. Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management. Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards. Assist in the coordination of new acquisitions and major projects as required. Participate in property-level, corporate-initiated technology implementations. Good knowledge and support for desktop operating systems and applications including patches. Provide direct guest support and quality support to function rooms and conference services. Assist in the process of systems backup and recovery procedures. Assist in management of third party vendors. Provide 24/7 support for mission critical systems. Assist at network support and security of hotel network, active directory maintenance. What you will bring A bachelor's or master's degree in computer science, information technology, or a related field is often preferred. A minimum of 5-7 years of experience in the IT industry, with at least 2-3 years in a leadership role, preferably within the hospitality sector. Strong knowledge of IT systems, infrastructure, network management, and cybersecurity. Familiarity with hotel property management systems (PMS), point-of-sale (POS) systems, and other hotel-specific technologies is highly beneficial. Exceptional leadership and team management skills, with the ability to inspire and guide IT teams in achieving organizational goals. Excellent written and verbal communication skills, enabling effective interaction with both technical and non-technical staff, as well as hotel guests. Strong analytical and problem-solving abilities to identify and resolve complex IT issues efficiently. Capacity to adapt to evolving technologies and industry trends, ensuring the hotel remains at the forefront of innovation. A commitment to delivering outstanding customer service, ensuring that the IT department contributes to an exceptional guest experience. Excellent interpersonal skills to collaborate effectively with various departments and maintain positive relationships with internal and external stakeholders. Superb organizational and time-management skills, enabling the ability to prioritize tasks and meet deadlines in a fast-paced environment. Knowledge of Arabic language is essential.