Хостес

Что делать

We are seeking a professional and enthusiastic hostess to join our hospitality team in Abu Dhabi, United Arab Emirates. As the first point of contact for our guests, you will be instrumental in creating a welcoming and organized experience from the moment they arrive. This role requires exceptional interpersonal skills, attention to detail, and a genuine passion for delivering outstanding customer service in a dynamic, fast-paced environment. Answer telephone calls within three rings using proper salutations and professional telephone etiquette. Record, confirm, and manage restaurant reservations and cancellations in accordance with departmental standards. Communicate reservation and cancellation changes to management promptly as they occur throughout your shift. Greet guests warmly at the restaurant entrance and seat them according to the floor plan while ensuring fairness to all service staff. Review the reservation book, pre-assign designated tables, and follow up on all special guest requests. Maintain a clean, organized, and fully stocked hostess stand with menus and check folders. Present menus to guests and ensure they are satisfied with their assigned table. Maintain positive guest relations at all times and address any concerns with empathy and professionalism. Demonstrate knowledge of restaurant services, amenities, and activities to respond accurately to guest inquiries. Monitor your assignments to ensure compliance with departmental standards and operational excellence. Multitask effectively while maintaining composure and efficiency during peak service periods.