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Job description / Role Job Type Full Time Job Location Dubai, UAE Nationality Any Nationality Salary Not Specified Gender Not Specified Arabic Fluency Not Specified Job Function Administration & Secretarial Company Industry Travel, Hotel & Tourism Job description The mission? Create the Mama vibe: build a welcoming environment where both guests and the Gang feel at home by fostering a positive, supportive, and team-oriented culture. Lead like a rockstar: inspire, coach, train, and develop the Housekeeping Gang, helping everyone grow while delivering consistently exceptional service. Own the standards: develop, implement, and maintain housekeeping procedures that keep every room and every corner of Mama sparkling and on brand. Run the house: oversee the daily housekeeping operation from scheduling and staffing to room inspections and inventory management, keeping everything running like clockwork. Partner for perfection: work closely with the Engineering Gang to quickly resolve maintenance issues and keep the hotel looking its absolute best. Laundry like a boss: ensure linens and uniforms are always fresh, spotless, and ready to impress through efficient laundry operations. Keep it stocked: stay on top of supplies, equipment, and departmental expenses while managing the budget wisely. Safety comes first: champion health, safety, and hygiene standards, ensuring every process meets local regulations and Mama's expectations. Walk the walk: regularly inspect guest rooms, public spaces, and back-of-house areas, making sure every space is clean, safe, and guest-ready. One team, one Mama: collaborate with every department to create smooth operations and unforgettable guest experiences, handling requests with care and speed. Grow your Gang: lead ongoing training initiatives that build skills, boost confidence, and keep service standards at their very best. Turn feedback into magic: keep an eye on guest feedback, celebrate successes, and transform opportunities into even better experiences. Think like a leader: support the General Manager with departmental goals, budgeting, and continuous improvements that help Mama shine. Live the Mama spirit: lead with passion, positivity, and enthusiasm, creating a workplace where the Gang loves to work and guests love to stay. Always ready: jump in wherever needed and take on new challenges that help Mama keep the good vibes flowing. Qualifications You've been there, done that: you bring at least 5 years of housekeeping management experience in hospitality and know what it takes to lead a successful operation. Leadership is your superpower: you know how to motivate, coach, and inspire your Gang to bring out the very best in every shift. Details never escape you: from spotless rooms to perfectly presented public areas, you have an eye for excellence. Problems don't scare you: you think fast, find solutions, and keep the operation running smoothly no matter the challenge. Hospitality is in your DNA: creating memorable guest experiences and living the Mama spirit is what gets you out of bed every morning. Additional information Your little extras: You’re reliable and consistent: when you say you’ll deliver, you always follow through. You’re a people person: guests and teammates love your positive, approachable vibe. You build connections: you take time to know your guests, creating lasting impressions. You light up the room: your energy lifts everyone around you, making work a joy. You’re all about the team: from supporting your colleagues to creating a family-like atmosphere, you make it happen. If you’re ready to bring your energy, passion, and smile to Mama Shelter Dubai, we’d love to hear from you!