Финансы и учёт

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Job description / Role Job Type Full Time Job Location Dubai, UAE Nationality Any Nationality Salary Not Specified Gender Not Specified Arabic Fluency Not Specified Job Function Accounting & Audit Company Industry Travel, Hotel & Tourism Company description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Job description Summary of general duties Organization and monitoring of all affairs concerned to the position. Proper grooming at all times. Attend training classes as per schedule. Show fullest cooperation and respect within the team and other departments. Be aware of the daily activities and have product knowledge of all the hotel facilities. Main duties and responsibilities When settling a guest check or billing in Fidelio by cash, the check or guest folio should be presented and our outlet or front office colleagues are responsible for ensuring the correct amount of money is received. With cash payments, it is likely that change will be returned to our guests; therefore, a house bank should be issued to provide change. The house bank should be maintained at full value at all times and is the responsibility of the outlet manager or front office manager. Shortages of more than US$5 (or equivalent) should be paid into the general cashier within one business day. At the end of each shift, each outlet or front office cashier should place the cash sales for the shift in a remittance funds envelope. The front of the envelope should give a clear breakdown of the money being remitted and all envelopes should be deposited into the cash drop safe located next to the security office on the ground floor. All daily drops should be logged in the daily cash drop sheet in the security office, witnessed, verified on the log sheet against each envelope entry, and signed by a security officer. The drop safe will be cleared each morning by the general cashier in the presence of a security officer according to the daily cash drop sheet. Each envelope will be checked by the general cashier who will read the cash value written on the envelope and compare the number of envelopes upon collection, witnessed by the security officer. When settling a guest check by credit card, colleagues should check the following: the signature on the charge card is the same as that on the credit card; the card is valid in terms of expiry date; the card is valid in terms of the credit card company’s list of stolen or stopped cards; and the total of the transaction equals the total of the check and the amount of tip which the guest has decided to add. When our guest settles the check to a room, food and beverage colleagues must visually verify that the name on the check agrees with the name on the display. If the name is hard to verify, a second proof of identification is required. When our guest tries to settle the check using a personal or company cheque, we need to inform the guest that in a food and beverage outlet, personal or company cheques are not accepted as a form of settlement. When our guest presents foreign currency to settle the check in a food and beverage outlet, he or she should be kindly advised to exchange it at the front desk and pay by local currency – UAE dirhams. When a guest presents a gift certificate as the form of settlement, the colleague receiving the gift certificate should check the following: the expiry date, the authorized signature, the value of the certificate, and the conditions listed on the certificate. Before the end of outlet operation, food and beverage colleagues must be sure that there is no open check in Micros and if so they should inform the outlet manager. The redeemed gift certificate should be attached to the relevant guest check and secured in the drop safe with the shift cash drop. Be punctual on duty and ensure the same of your employees. Be well groomed to the standards laid down. Insist on the same standard for your employees. Comply with all hotel rules and regulations as outlined in the handbook and be aware of company disciplinary and grievance procedures. Assist in task force teams for new openings. Promote a helpful and professional image to the customer and give full cooperation to any customer requiring assistance with a prompt, caring, and helpful attitude. Anticipate the needs of the customer whenever possible to enhance quality service and in turn enhance customer satisfaction. Give full cooperation to any colleague requiring assistance in a prompt, caring, and helpful manner. Be flexible in assisting in other areas of the hotel in response to business and customer needs. Be familiar with all related company documentation and especially with the relevant operational standards manual for his or her field of responsibility. Other duties as assigned. Qualifications Previous experience as a cashier or in a guest-facing role within a luxury hotel or hospitality setting. Strong communication and interpersonal skills, with the ability to provide exceptional customer service and resolve issues professionally. Excellent organizational skills and attention to detail, maintaining high standards of accuracy and efficiency in a fast-paced environment. Additional information What is in it for you: Employee benefit card offering discounted rates at Accor worldwide. Learning programs through our academies. Opportunity to develop your talent and grow within your property and across the world. Ability to make a difference through our corporate social responsibility activities, like Planet 21.