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Job Type Full Time Job Location Abu Dhabi, UAE Nationality Any Nationality Salary Not Specified Gender Not Specified Arabic Fluency Not Specified Job Function Customer Service Company Industry Travel, Hotel & Tourism Company description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo. By joining us, you will become a Heartist® because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart. Join us and become a Heartist®. Job description Being a Novotel & Adagio Heartist is passionate about their profession and has the desire to satisfy customers, is proud of the brand and its mindset. As a CID Data Entry Agent, your main responsibility will be to update the guest's information in the CID system. Update promptly (within two hours from guest arrival or departure) all guest information in the CID system (check-in and check-out) in the online system of the Novotel & Adagio simultaneously. Follow all relevant Front Office procedures linked to the CID system. Inform promptly the Manager or Supervisor whenever there are issues either with the system or with the data collected by the reception team. Maintain the CID log book every shift reporting the system status, count and any issues that need to be handed over or followed up. Ensure that all guest documentation is available and up-to-date. Help encourage guest loyalty by developing friendly, personalized relationships. Ensure that administrative procedures never take priority over guest relations. Anticipate guests' needs and take them into consideration. Deal swiftly, efficiently and sensitively with guest complaints and follow through by passing on the information to the respective department or Guest Services team. Convey the brand and hotel image through an irreproachable attitude. Maintain up-to-date knowledge of the hotel and local services. Report for duty punctually wearing the correct uniform and name tag. Maintain a high standard of personal appearance, hygiene and adhere to the hotel and department appearance standards. Read and understand the hotel’s Employee Handbook and adhere to the hotel’s rules and regulations, in particular the policies and procedures relating to fire, hygiene, health and safety. Comply with local legislation as required. Respond to any changes in the department as dictated by the needs of the hotel. Attend training and meetings as and when required. Qualifications Good interpersonal skills, guest oriented and service minded. Team spirit. Service-focused personality is essential. Good presentation and confident speaking skills. Prior experience working with CID or a related system. Fluent in English and Arabic. Additional information Our commitment to diversity and inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. About the Company A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents. We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise. From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.