Lobby Ambassador

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Job Type Full Time Job Location Ras Al Khaimah, UAE Nationality Any Nationality Salary Not Specified Gender Not Specified Arabic Fluency Not Specified Job Function Customer Service Company Industry Travel, Hotel & Tourism What we offer We offer a supportive and multicultural work environment with opportunities for career growth and professional development, competitive benefits, training to international luxury standards, and the chance to build a long-term career within a globally recognized hospitality brand. Salaries and benefits Competitive salary Duty meals provided; breakfast, lunch, dinner, midnight meal, and coffee breaks Vacation tickets and benefits provided by the hotel Medical insurance provided Job description Main duties and responsibilities: Be well groomed to the standards laid down. Comply with all hotel rules and regulations as outlined in the handbook and be aware of company standards and regulations. Promote a helpful and professional image to the guests and give full cooperation if assistance is required with a prompt, caring, and helpful attitude. Anticipate the needs of the guests whenever possible to enhance quality service and in turn enhance customer satisfaction. Welcome all arrival guests with the highest standards and assist all departing guests with any requests. Ensure that all guests are greeted upon arrival and departure of the hotel. Offer consistently professional, friendly, warm, and engaging service. Coordinate and manage communication between guests and staff. Be available for guests at all times as a point of contact. Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times. Achieve the highest guest satisfaction measured by the TRUST YOU platform. Maintain continuous contact with hotel guests to ensure that any problems or complaints are handled efficiently and courteously. Ensure the cleanliness and neatness of the front office area. Review log book, verify outstanding items, and follow up on pending tasks. Identify any special assignments for the day. Check hotel operation, occupancy, functions, groups, VIPs. File daily guest relations reports and documents systematically. Give full cooperation to any colleague requiring assistance in a prompt, caring, and helpful manner. Be flexible in assisting in other areas of the hotel in response to business and customer needs. Encourage and participate in Corporate Social Responsibility (CSR) activities. Other duties as assigned. Qualifications Knowledge and experience Diploma or degree preferably in hospitality or related field. Minimum 1 year relevant experience. Excellent communication skills in English and ability to communicate in a second language - Russian is mandatory. Competencies Possesses strong interpersonal skills. Contributes in the team, works punctually and effectively. Ascertains and addresses guest and colleague needs. Motivates individuals and creates and maintains a cohesive team. Focuses on service with an eye for detail and an approachable attitude. Works well under pressure, analyzes and resolves problems, and exercises good judgment. Prioritizes and organizes work assignments and works effectively. Self-motivates and shows good initiative in a dynamic environment. Ensures security and confidentiality of guest and hotel information. Possesses good computer and property management system skills. Embraces and responds to change effectively.