Консьерж и багаж

Что делать

Job duties and responsibilities Welcome guests and assist in/out of vehicles by opening doors in a gracious and courteous manner. Extend particular assistance to children, elderly and disabled. Inform guests of vehicle parking procedures, if necessary, and direct valet parkers accordingly. Attend review of daily event sheet with bell captain and be familiar with regular guests. Be knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city to provide accurate information. Assist valet parkers in issuing valet ticket to guests. Direct flow of traffic at hotel driveways ensuring maximum safety. Coordinate with security for the strict implementation of safety procedures. Handle guests’ luggage promptly and professionally, using safe handling techniques. Deputize for bellmen when necessary in retrieving/loading guest items from cars, buses, and vans. Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items to hotel lobby. Ensure that all luggage is retrieved and loaded/unloaded on to/from correct vehicle with guest. Always re-confirm with guests that correct number of luggage had been loaded/unloaded before allowing the vehicle to move. Respond to queries positively. Follow department policies, procedures and Accor service standards, including all safety policies. Report “Lost & Found” items. Perform other duties as assigned and requested. Qualifications Passion for guest service. Highly organized, results-oriented with the ability to be flexible and work well under pressure. Strong interpersonal and problem solving abilities. Excellent presentation and communication skills. Highly responsible and reliable. Ability to work cohesively with fellow colleagues as part of a team. Ability to focus attention on guest needs, remaining calm and courteous at all times.