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Job Type Full Time Job Location Dubai, UAE Nationality Any Nationality Salary Not Specified Gender Not Specified Arabic Fluency Not Specified Job Function Catering, Food Services & Restaurants Company Industry Travel, Hotel & Tourism Ensure the day to day operation is smooth in the restaurant Assist the leadership team of the restaurant in achieving high guest satisfaction Guide and lead the server in the restaurant Perform the duties of supervisor on regular basis Maximize sales potential and encourage upselling in order to maximize rates Ensure cash floats are secured at all times Work within budgeted costs Minimize abuse of operating equipment Ensure that requisitions for supplies are completed, delivered and accounted for Minimize the use of overtime Ensure that there is enough operating equipment at all times Record all voids and report any payment discrepancies to restaurant manager Follow company procedures when handling cash, credit cards and cheques See guests concerning all complaints and report all complaints to manager Liaise with colleagues over guests' requirements and needs Ensure handover at shift end and beginning Liaise with head chef on a regular basis Liaise with reception on a regular basis Gain customer feedback at all times Complete a full report of the day’s events in the management report book Create and maintain a personal and respectful rapport with regular guests Maintain a high customer profile, and handle promptly and courteously all guest comments, questions, complaints, requests and enquiries, taking the necessary action steps and ensuring thorough follow-through Familiarize yourself with guests' needs and requirements in order to ensure an efficient and friendly service Fanatical focus on quality and consistency in all areas: food and beverage quality, guest service, cleanliness, etc. Support all other revenue centers in the hotel such as rooms and events Be results driven and totally accountable Attend daily business review meetings, weekly strategic sales meetings, management meetings and other meetings as required or requested Undertake regular inspections to ensure that the company’s assets are well maintained and protected Ensure that the business is seen as a respected, important member of the community by local influencers Carry out any other duties as are within the scope, spirit and purpose of the job as requested Minimum two years’ management experience in restaurants and bars One to two years in a public-facing position, preferably in an upscale or lifestyle brand hotel Enter and locate work related information using computers and/or point of sale systems Possess a gracious, friendly, and fun demeanor Ability to multitask, work in a fast paced environment and have a high level of attention to detail Strong verbal and written communication skills in English Maintain positive and productive working relationships with other employees and departments Ability to work independently and to partner with others to promote an environment of teamwork