Консьерж и багаж

Что делать

Ensure the prompt and efficient handling of all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage. Assure that every luggage is covered with a baggage claim tag. Parking of guests and visitors vehicles in the designated hotel parking area. Resolve guests complaints and requests and liaise with the department concerned to ensure immediate follow-up. Handle issuance of guest room key cards and ensure effective control for guest security. Report any unusual occurrences or requests to the Concierge desk. Be aware of the hotel accident prevention policies. Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area. Maintains accurate records and documentation, as per operational and organizational requirements. Responsible for lobby paging services under the supervision of Concierge. Practices suggestive selling and is able to familiarize guests with hotel facilities. Coordinates with Front Office to ensure that payment of guest folios is protected at all times, vis-à-vis scanty baggage procedure and release of guest bags on departure. Escorts guests to their rooms. For first-time guests, explains hotel facilities. In the room, explains room facilities such as how lights and TV function, safe, AC, fire exit, etc. Ensure luggage is placed for guests to unpack. Ensures that all guests are greeted on arrival and departure of the hotel and escorts each individual in the right direction. Review log book, verify outstanding items and follow up pending tasks. Identify if any special assignment for the day. Check hotel situation, occupancy, functions, groups, VIPs. File daily concierge desk report and documents systematically under the supervision of Concierge. Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times. At the end of the shift or the day, communicate all information that the next shift has to know for a well-running operation. Maintain continuous contact with hotel guests to ensure that any problems or complaints are handled efficiently and courteously. Ensures prompt and efficient message, newspapers, parcels and package deliveries to guests, as per hotel policy. Arrange all guest transportation requests including limousine service, shuttle bus and car rental with coordination with our rent-a-car agent available in the hotel. Handling telephone calls at the Concierge desk. Review and update logbook. Check equipment. Be smart, well-groomed and maintain a friendly and cheerful disposition at all times. Oversee the day-to-day operations. Report regularly on happenings to Assistant Front Office or Front Office Manager. Be aware of fire and first aid procedures. Handle guest complaints and report to manager. Be fully aware of the Talk of the Walk for the day. Proper grooming at all times. Attend training classes as per schedule. Show fullest cooperation and respect within the team and other departments. Be aware of the daily activities and have product knowledge of all the hotel facilities.