Ресепшен

Что делать

The Front Desk Agent welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest’s stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards. This role is part of the front office, reporting into the front office manager. What you will do: Welcome and register hotel guests, explaining the accommodations and establishing credit or method of payment. Check guest out of the hotel, preparing and explaining the bill. Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Assist guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Respond to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone. Resolve guest complaints, and find opportunities to recognize and personalize the service experience for all guests. What you bring: 1+ years’ experience working within a luxury hotel or similar environment is considered an asset. Excellent interpersonal skills and communication skills. Cross cultural sensitivity, and customer service orientation. Guest centricity and understanding the importance of guest’s preferences.