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Job description / Role Job Type Full Time Job Location Ras Al Khaimah, UAE Nationality Any Nationality Salary Not Specified Gender Not Specified Arabic Fluency Not Specified Job Function Customer Service Company Industry Travel, Hotel & Tourism Main duties and responsibilities Managing staff and ensuring smooth day to day activities for reservation department Ensuring that quality of reservation is maintained in terms of guest details, rates, payment methods etc. Planning and using efficient organizational skills to run the daily operation. Supervising on-the-job and weekly training held by team leader for all staff. To keep reservations staff informed on all changes or developments within the hotel and the company. To spot-check reservations made the previous day and check all VIP arrivals Training, developing, and motivating staff to increase productivity. To keep department informed of all changes in the customer profile, rates, strategies, promotions and specials. Maximizing employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations. Having a full working knowledge and ability to supervise, train, correct and demonstrate all duties and tasks, in assigned place of work, accordingly to the standards as set. Assisting to Revenue Manager/ Director of Revenue, for preparing necessary reports, documents, duty roster and for other tasks might be required by management. Understands and utilizes a consistent approach to selling in order to support the sales team. Ensures a sales attitude is adopted Ensures and maintains the security of information relating to customers and personnel in the hotel. Complies with all company policies and procedures relating to guest services and all systems. Computer literate with excellent written and oral proficiency Sound knowledge of English language Tactful and patient. Able to communicate clearly and willing to help others Flexible and diplomatic when dealing with demanding and unreasonable guests Carry out any other reasonable task (which may not be stated here) as requested. Assist in task force teams for new openings. How can you succeed in this role? Sincerity and transparency Be proactive and use good judgement when dealing with challenging situations Act with professionalism and integrity Be transparent in your motives, methods and expected results Own mistakes and share your knowledge to prevent a repetition of the same error within your department or division Conduct business honestly & fairly Keep sensitive information confidential Reliability and loyalty Follow through on commitments Work well both autonomously and within a team Display a positive, approachable attitude Spend time getting to know your fellow employees and our guests Support each other; we all work within the same hotel and company Excellence in hospitality Committed to quality Committed to exceptional financial results Be responsible for the bottom line Committed to the Rixos policies & procedures guide Strong quality management and innovation concepts Be committed to exceeding expectations Never settle for the status quo or mediocre work Continuously search for areas of improvement Provide positive, constructive feedback Qualifications Minimum one year experience with the same position in a 5 star hotel Additional information Willingness to work flexible hours, including weekends, public holidays, and peak operational periods, as required by hotel operations. Ability to work in a fast-paced, guest-centric luxury environment while maintaining professionalism and service excellence. Strong attention to detail, problem-solving skills, and the ability to handle sensitive situations with discretion and confidence. Commitment to upholding brand standards, hotel policies, and applicable health, safety, and quality requirements. Collaborative mindset with the ability to work effectively across departments to enhance the overall guest experience.