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Planning & organizing: Allocate the outsourced cleaning team on a daily basis to ensure all public areas in the residences are cleaned daily. Review the employee schedule and annual leave plan to ensure the correct allocation of resources in order to improve owner, resident, and guest satisfaction levels as well as employee productivity and satisfaction. Operations: Follow grooming standards and check the grooming of the team. Ensure the cleanliness of apartments is consistent with À la Carte standards and rooms are in line with hotel standards. Inspect all vacant rooms, checkout rooms, and departures daily. Ensure rooms are inspected and checked for all late arrivals, overnight, and early arrivals. Coordinate with front office supervisors to have the arrival group rooming lists, then ensure all rooms are ready and inspected at least 2 hours prior to group arrivals. Submit discrepancy reports twice a day to front office supervisors. Monitor the team’s performance and assist with training to improve standards as required. Ensure consistent balance in allocating housekeeping room attendants between hotel rooms and residences. Lead and support employees in achieving financial, operational, and service delivery targets via effective organizational policy and procedural development and appropriate employee training activities. Foster a winning, solution-oriented work environment, motivating and engaging employees to continuously deliver the best possible service and to provide feedback and suggestions. Lead daily housekeeping briefings and monthly employee meetings. Have a complete understanding of and adhere to Swissôtel Hotels & Resorts policy relating to fire, hygiene, health, and safety. Drive the performance of the front office and concierge team members, including completion of performance appraisals, coaching, counselling, and performance management in conjunction with Talent & Culture. Ensure the team works within the department with a sales-focused attitude and that the team is aware of sales opportunities within the residences to assist with the maximization of revenue. Ensure all team members are aware of all À la Carte revenue targets and are kept informed of performance results. Attend training sessions and hold regular meetings with the team. Report damages to the executive housekeeper and engineering department. Handle and resolve guest complaints whilst keeping the executive housekeeper and front office supervisors informed. Ensure all housekeeping team members are aware of the À la Carte services available to residents and are skilled in upselling them as a preferred supplier. Ensure self and the team use the resident’s and guests’ names when greeting. Ensure residents, guests, and team members are communicated with in a polite and courteous manner at all times. Give full cooperation to all guests and residents, assisting in a prompt, caring, and helpful manner. Anticipate guests’ and residents’ needs wherever possible and react to these to enhance customer satisfaction and increase revenue. Be aware of the À la Carte services marketing program and make recommendations to residents. Actively seek feedback from customers to ensure a reputation of consistency and quality is achieved. Maintain strict adherence to the property's environmental protocols by driving resource efficiency across all functions, particularly through implementing measures for responsible energy and water consumption, reducing waste output, supporting sustainable purchasing decisions, and accurately contributing to required full compliance. Administration: Write and update the policies and procedures, as well as cleaning checklists for hotel and residential components. Manage the par level stock and usage of cleaning products and equipment. Coordinate purchasing for the À la Carte services and housekeeping department with the finance team as per hotel procedures. Oversee the implementation of a training plan for all housekeeping team and outsourced public area team members. Monitor and keep updated training records and schedules to ensure planning and completion is carried out as per hotel standards. Prepare and conduct employee performance appraisals in collaboration with the executive housekeeper. Qualifications: College graduate. Minimum one year of demonstrated experience in a housekeeping supervisor or equivalent supervisory position within a hospitality environment. Proficient computer literacy with competency in property management systems and Microsoft Office applications. Proven expertise in housekeeping operations, cleaning standards, and facility management. Excellent organisational and planning skills with the ability to manage multiple priorities and schedules. Comprehensive knowledge of health, safety, hygiene, and environmental compliance standards. Exceptional communication and interpersonal skills with the ability to engage effectively with staff, guests, and residents. Customer service excellence with a solution-oriented mindset and commitment to operational excellence.