Аниматор и досуг
Recreation Supervisor - Waldorf Astoria Ras Al Khaimah — оригинальное название в объявлении
Hilton · Ras Al Khaimah, Ras Al Khaimah, United Arab Emirates
Сколько платят на такой роли
В объявлении зарплата не указана — точную цифру называет отель на собеседовании.
Что даёт работодатель
“Could you confirm what the package includes: accommodation, meals, medical insurance, and an annual flight ticket home?”
По-русски: что входит в пакет — жильё, питание, страховка, билет домой.
Где будешь жить
Про жильё в объявлении ни слова.
“Where do staff in my position currently live? How many people share a room, and what is the Wi-Fi like in the staff area?”
“Is the staff accommodation on the resort island or on a nearby local island?”
Что это значит по-русски: где живут люди на вашей позиции, сколько человек в комнате, какой интернет, и на этом ли острове жильё.
Что делать · Требования
Оригинал объявления, перевода пока нет.
Что делать
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Recreation Supervisor, you’re not just supervising daily recreation operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Требования
What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: • Understanding of various recreational activities such as sports, games, and fitness programs. • Ability to enforce rules to ensure the safety of participants and maintain a secure environment. • Effective verbal communication skills to provide clear instructions, guidance, and information to participants and colleagues. • Ability to provide friendly and helpful customer service to guests or members, addressing their needs and concerns professionally. • Capacity to identify and address issues or challenges quickly and effectively, whether related to equipment, facilities, or participant needs. Here's what you'll do during a typical day ESSENTIAL FUNCTIONS • Supervising and training recreation team member including attendants, lifeguards and fitness instructors to ensure they provide excellent service and adhere to safety standards. • Ensure that company policies, procedures and brand standards are followed at all times. • Train all new employees in the daily recreation operations, including safety and sanitation procedures. • Control workflow, assignment of work and designated shifts for assigned team members. • Ensure that all team members on assigned shifts follow established policies and procedures. • Investigate complaints in the fitness center and attend to injured guests, finding a resolution for the issue. • Proceed with service recovery by paying attention to injured guests and offering better services to guests. • Report complaints and incidents to management • Effectively handle all hospitality requests and VIP services. • Perform all related serving duties as required or requested. • Knowledgeable of the Recreation service standards and skills. • Able to lead and communicate with colleagues during outlet operations. • Ensure that all in-house VIP lists and amenities are registered, and relevant information is discussed. • Report and follow-up on all maintenance defects which affect efficiency and delivery of service. • Enforcing safety regulations and procedures to prevent accidents and injuries, conducting regular inspections of recreational areas, and ensuring compliance with health and safety standards. • Monitoring expenses and guest participation in activities • Interacting with guests to understand their interests and preferences, providing recommendations on recreational activities, and soliciting feedback to continuously improve the guest experience. • Managing inventory, maintenance of recreational equipment and supplies, such as sports gear, and fitness machines to ensure availability and functionality. • Ensure all guests’ queries are all met accordingly when applicable to ensure highest satisfaction levels. • Working alongside the Food & Beverage Pool management to ensure timely delivery of requests, F&B or recreation related SUPPORTIVE FUNCTIONS • Collaborating with other hotel departments to coordinate special events, such as holiday celebrations, themed parties, and corporate team-building activities, to enhance guest satisfaction and loyalty. • Staying updated on industry trends and best practices in recreational programming and guest engagement, and implementing innovations to keep the hotel's recreational offerings fresh and appealing. • Assisting with administrative duties such as registering participants for programs or events, collecting fees or memberships, and maintaining accurate records of team member attendance.
Кто работодатель
В объявлении работодатель не назван по имени курорта.
Этот работодатель ещё не связан с курортом в нашем справочнике, поэтому страницы острова здесь нет. Связь достраивается по названию острова — придумывать курорт мы не будем.