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OVERVIEW: This role is responsible for accurately receiving, processing, and coordinating guests' orders for IVD products to ensure timely fulfillment and compliance with regulatory requirements. KEY RESPONSIBILITIES: Answer guest calls professionally and courteously. Accurately receive and process food and beverage orders. Provide menu information and recommend dishes and beverages. Coordinate orders with the kitchen and service team to ensure timely delivery. Update guests on order status and delivery times when required. Maintain accurate order records and system postings. Handle guest enquiries and resolve concerns promptly. Follow company policies, service standards, and operational procedures. QUALIFICATIONS: Previous experience in Food & Beverage or Guest Services is preferred. Good communication and telephone etiquette. Proficiency in spoken and written English. Knowledge of POS systems is an advantage. PERSONAL QUALITIES: Excellent Passion for hospitality and guest service. Excellent communication and interpersonal skills. Positive attitude with strong attention to detail. Able to work efficiently in a fast-paced environment. Flexible to work shifts, weekends, and public holidays. BENEFITS: Competitive Salary Package Leave Benefits Professional Development Opportunities