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Restaurant Reservation Agent - Waldorf Astoria Ras Al Khaimah — оригинальное название в объявлении
Hilton · Ras Al Khaimah, Ras Al Khaimah, United Arab Emirates
Сколько платят на такой роли
В объявлении зарплата не указана — точную цифру называет отель на собеседовании.
Что даёт работодатель
“Could you confirm what the package includes: accommodation, meals, medical insurance, and an annual flight ticket home?”
По-русски: что входит в пакет — жильё, питание, страховка, билет домой.
Где будешь жить
Про жильё в объявлении ни слова.
“Where do staff in my position currently live? How many people share a room, and what is the Wi-Fi like in the staff area?”
“Is the staff accommodation on the resort island or on a nearby local island?”
Что это значит по-русски: где живут люди на вашей позиции, сколько человек в комнате, какой интернет, и на этом ли острове жильё.
Что делать · Требования
Оригинал объявления, перевода пока нет.
Что делать
Exceptional Hospitality Starts with You
Требования
What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: • Proficient in reservation management software. • Excellent communication skills, both verbal and written. • Strong organizational abilities and attention to detail. • Effective multitasking and prioritization in fast-paced environments. • Customer service expertise with a focus on satisfaction. • Knowledgeable about restaurant operations and promotions. • Technical proficiency with online reservation platforms and POS systems. • Familiarity with data analysis for reservation trends. • Collaborative teamwork with restaurant staff. • Sales skills for promoting menu items or events. • Customer Service Training Certificate • CPR and First Aid Certification is an advantageous Here's what you'll do during a typical day: ESSENTIAL FUNCTIONS • Manage incoming reservation requests via phone, email, and online platforms with speed and accuracy. • Assist guests in selecting suitable dining options based on their preferences, party size, and special requirements. • Coordinate with the restaurant team to ensure seamless seating arrangements and timely service. • Maintain up-to-date knowledge of menu offerings, promotions, and special events to provide accurate information to guests. • Handle reservation cancellations and modifications with professionalism and courtesy. • Uphold the highest standards of customer service, striving to exceed guest expectations with every interaction. • Collaborate with other departments to address guest inquiries and resolve any issues or concerns promptly. SUPPORTIVE FUNCTIONS In addition to performance of essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. • Assist in promoting special events, seasonal menus, and dining promotions to guests during reservation interactions. • Solicit feedback from guests regarding their reservation experience and dining preferences. Relay guest comments, suggestions, and concerns to management for review and potential improvement initiatives. • Collaborate with restaurant managers and kitchen staff to monitor table availability, optimize seating arrangements, and ensure efficient use of dining space. • Assist in managing waitlists during peak dining hours. • Assist in implementing emergency procedures and protocols related to reservation management during unforeseen events, such as inclement weather, power outages, or facility closures. Communicate updates to guests and provide alternative solutions when necessary.
Кто работодатель
В объявлении работодатель не назван по имени курорта.
Этот работодатель ещё не связан с курортом в нашем справочнике, поэтому страницы острова здесь нет. Связь достраивается по названию острова — придумывать курорт мы не будем.