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OVERVIEW: This role is essential for creating memorable experiences for our guests by delivering personalised service and ensuring their stay is both enjoyable and smooth. KEY RESPONSIBILITIES: • Greet guests with a warm and friendly attitude upon arrival and departure. • Check guests in and out efficiently, handling reservations and payments. • Provide guests with detailed information about resort facilities, activities, and services. • Prompily handle guest requests, special preferences, and complaints with professionalism. • Assist in translating guest correspondence when required. • Manage and coordinate activity bookings efficiently and accurately. • Accompanying/meeting guests on various excursions and other activities. • Attend incoming calls when necessary and fully support the Front Desk and back office. QUALIFICATIONS: • Previous experience in Front Office or Guest Services is preferred. • Good communication and interpersonal skills. • Proficiency in English; additional languages are an advantage. • Knowledge of hotel property management systems is an advantage PERSONAL QUALITIES: • Passion for hospitality and guest service. • Excellent communication and problem-solving skills. • Well-groomed with a positive and professional attitude. • Able to work in a fast-paced environment. • Flexible to work shifts, weekends, and public holidays WHY JOIN US? • Competitive Salary Package • Leave Benefits • Professional Development opportunities