Ресепшен
Front Desk Agent (Saudi National) — оригинальное название в объявлении
AccorHotel · Umluj, Tabuk Province, Saudi Arabia
Сколько платят на такой роли
В объявлении зарплата не указана — точную цифру называет отель на собеседовании.
Что даёт работодатель
“Could you confirm what the package includes: accommodation, meals, medical insurance, and an annual flight ticket home?”
По-русски: что входит в пакет — жильё, питание, страховка, билет домой.
Где будешь жить
Про жильё в объявлении ни слова.
“Where do staff in my position currently live? How many people share a room, and what is the Wi-Fi like in the staff area?”
“Is the staff accommodation on the resort island or on a nearby local island?”
Что это значит по-русски: где живут люди на вашей позиции, сколько человек в комнате, какой интернет, и на этом ли острове жильё.
Что делать · Требования
Оригинал объявления, перевода пока нет.
Что делать
As a Front Desk Agent at SLS Red Sea, you will be the first point of contact for our guests setting the tone for an engaging and elevated stay experience. With a deep understanding of SLS brand values, you will handle all aspects of guest arrivals, departures, and in-house services with style, attention to detail, and confident personalization. Your role is pivotal in creating memorable first impressions, delivering seamless check-ins/outs, and ensuring that each guest feels recognized, understood, and at home. Duties & Functions: • Warmly welcome all guests with genuine enthusiasm and a personalized approach. • Conduct efficient check-ins and check-outs, ensuring all required guest information is accurately recorded and profiles are updated. • Escort guests to their rooms when necessary, especially VIPs, ensuring a smooth and informative transition into the hotel experience. • Process payments, handle deposits, issue keys, and explain room and hotel features. • Scan passports and IDs as per Saudi regulatory compliance and ensure CID reporting accuracy. • Recognize repeat and VIP guests, anticipate their needs, and tailor the interaction accordingly. • Provide accurate information about the hotel’s facilities, outlets, and local area happenings. • Proactively manage guest requests and resolve issues or complaints efficiently, ensuring feedback is logged and followed up in the appropriate systems. • Handle special requests before, during, and after stays, ensuring guests feel genuinely cared for. • Maintain effective communication with other departments (Housekeeping, Concierge, Engineering, F&B, Reservations) to fulfill guest needs swiftly. • Maintain detailed shift handovers, ensuring seamless team transitions and continuity of guest service. • Attend daily briefings and remain informed on occupancy, arrivals, departures, events, and internal updates. • Operate the Property Management System (preferably Opera Cloud) confidently for all Front Office functions. • Manage the Reception email inbox professionally and timely. • Perform regular checks on registration cards, guest buckets, and ensure compliance with Data Quality Standards. • Monitor float accuracy, process currency exchanges, paid-outs, and follow cash handling procedures. • Close cashier audits at shift end, ensuring alignment of balances and documentation. • Identify upselling opportunities across rooms, suites, F&B outlets, and spa supporting revenue targets. • Enroll guests into loyalty programs such as Disloyalty, aiming to meet or exceed set conversion goals. • Uphold the privacy and confidentiality of all guest information. • Comply with the hotel’s credit policy and all SOPs related to cashiering and guest services. • Adhere to all Health, Safety & Hygiene procedures, and be familiar with fire and emergency protocols.
Требования
• Previous experience in a Front Desk, Reception, or Guest Services role in a hotel environment preferred • Diploma or degree in Hospitality Management or related field is an advantage • Familiarity with hotel Property Management Systems (PMS) and reservation systems • Basic understanding of billing, cashiering, and payment procedures • Experience in customer-facing roles within hospitality or service industries
Кто работодатель
В объявлении работодатель не назван по имени курорта.
Этот работодатель ещё не связан с курортом в нашем справочнике, поэтому страницы острова здесь нет. Связь достраивается по названию острова — придумывать курорт мы не будем.