Батлер
Butler — оригинальное название в объявлении
AccorHotel · Riyadh, Riyadh Province, Saudi Arabia
Сколько платят на такой роли
В объявлении зарплата не указана — точную цифру называет отель на собеседовании.
Что даёт работодатель
“Could you confirm what the package includes: accommodation, meals, medical insurance, and an annual flight ticket home?”
По-русски: что входит в пакет — жильё, питание, страховка, билет домой.
Где будешь жить
Про жильё в объявлении ни слова.
“Where do staff in my position currently live? How many people share a room, and what is the Wi-Fi like in the staff area?”
“Is the staff accommodation on the resort island or on a nearby local island?”
Что это значит по-русски: где живут люди на вашей позиции, сколько человек в комнате, какой интернет, и на этом ли острове жильё.
Что делать · Требования
Оригинал объявления, перевода пока нет.
Что делать
• To act as a hotel ambassador, providing a personal service to guests, fully aware and following the hotel standards and procedures. • To use appropriate materials, equipment and supplies for the smooth run of the butler service operations and to ask for requisitions accordingly. • To use the proper telephone etiquette as per Sofitel standards. • To remain in close contact with guests by interacting with them whenever possible. To be friendly, attentive and stay professional at all times. • To respect the privacy of the guests and the confidentiality of the information • To assist and to coordinate the daily activity with the team & Butler Supervisor and to replace him/her whenever needed. • To personally greet and escort the guests rather than pointing out directions. • To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it. • To call the Butler Supervisor, Assistant Manager, DOR or the RM for advice in serious cases or if an approval is required. • To report all guest comments or complaints. • To be fully aware of VIPs in house, to recognize them and keep a good trace of them. • To check details of reservations 24 hours prior to arrival and to follow every content, as per assigned section. • To prepare the pre-assigned room as per guest preferences, “Your butler is waiting for you” form details and operational standards. • To assist the GSO at the in-room check-in of the guest by handling passport, credit card or other documents. • To meet the guest’s needs upon arrival, offering assistance in unpacking luggage, proposing pressing service, shoeshine service, or preparing a bath upon request. • To present the guest the amenities and facilities in the room (rooming). • To take a genuine care of all guests throughout their stay, in particular of those staying in the assigned section. • To ensure a perfect and personalized upkeep of the room. • To perform concierge tasks, such as restaurant bookings; to take orders for meals served in the privacy of the room. • To recognize the guests and to anticipate their needs whenever possible. To follow up any guest requests, coordinating with the lounge, internal call center and other departments, until satisfaction. • To prepare the guest’s departure (express check-out, packing needs) and to ensure that transportation and other travel requirements are professionally handled. • To check the room after the guest’s departure and to follow the “Lost & Found” procedure. • To review on daily basis the butlers’ logbook and keep it updated. • To daily update the guest profiles with “likes” and “dislikes”. • To attend a daily line up briefing conducted by the Butler Supervisor. To provide a proper handover between the shifts. • To share daily activity highlights with the Butler Supervisor, including internal and external guest opportunities. • To provide a good communication and pro-active collaboration with all the departments his/her team interacts with.
Требования
• Proficient in English (verbal & written) required • Experience with Hotel Property Management System an asset • Strong organizational, supervisory and communication skills • Ability to evaluate and select among alternative courses of action quickly and accurately • Ability to work successfully in high stress and fast paced situations • Effective problem solving abilities • Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperation and perform successfully with limited supervision
Кто работодатель
В объявлении работодатель не назван по имени курорта.
Этот работодатель ещё не связан с курортом в нашем справочнике, поэтому страницы острова здесь нет. Связь достраивается по названию острова — придумывать курорт мы не будем.