Гест релейшнс
Guest Relations Agent — оригинальное название в объявлении
AccorHotel · Dubai, Dubai, United Arab Emirates
Сколько платят на такой роли
В объявлении зарплата не указана — точную цифру называет отель на собеседовании.
Что даёт работодатель
“Could you confirm what the package includes: accommodation, meals, medical insurance, and an annual flight ticket home?”
По-русски: что входит в пакет — жильё, питание, страховка, билет домой.
Где будешь жить
Про жильё в объявлении ни слова.
“Where do staff in my position currently live? How many people share a room, and what is the Wi-Fi like in the staff area?”
“Is the staff accommodation on the resort island or on a nearby local island?”
Что это значит по-русски: где живут люди на вашей позиции, сколько человек в комнате, какой интернет, и на этом ли острове жильё.
Что делать · Требования
Оригинал объявления, перевода пока нет.
Что делать
• Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests. • Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink) • Register and process check in/out for all VIPs guests efficiently and professionally. • Escort VIP guests to their rooms. • Update guest information into the computer after a complete check in. • Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed • Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time • Resolve guest's complaints/ requests and liaise with the department concerned to ensure immediately follow up • Handle issuance of guest room key cards and ensure effective control for guest security. • Ensure that all messages, mails and packages are delivered to the guest room. • Assist at the Information counter, Foreign Exchange and Business centre, as and when assigned. • Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each. • Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently & courteously. • Follow up with Bell desk regards shuttle Bus. • Daily courteous calls to VIP rooms, so too with other guests. • Report any unusual occurrences or requested to manager. • Be aware of the hotel accident Prevention Policies. • Ensure the cleanliness and neatness of front office area. • Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day • Check Hotel situation, occupancy, functions, groups, VIPs. • Re-announce VIP rooms to Housekeeping and F&B departments. • Check if all departure details for the day have been taken, as well as for the next day. • To arrange for bouquets, cake and cards in case of guest’s anniversary and birthdays. • File daily guest relations report and documents systematically. • Co-ordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding MIPs and VIPs. • Reviews Guest Comments daily and takes contact if necessary and possible with the guest for direct action. • To effectively handle all guest complaints concerning Guest Relations in co-ordination with the Guest Relations Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinate proper actions with other departments, informs General Manager where necessary.
Требования
• University Degree in Hotel Management • Fresher or a minimum of 1 year experience in a similar role in a 5-star hotel preferably on the same role • Have excellent communication skills, empathy, patience, and courteous demeanor
Кто работодатель
В объявлении работодатель не назван по имени курорта.
Этот работодатель ещё не связан с курортом в нашем справочнике, поэтому страницы острова здесь нет. Связь достраивается по названию острова — придумывать курорт мы не будем.