Ресепшен
Reservation Agent — оригинальное название в объявлении
AccorHotel · Dubai, Dubai, United Arab Emirates
Сколько платят на такой роли
В объявлении зарплата не указана — точную цифру называет отель на собеседовании.
Что даёт работодатель
“Could you confirm what the package includes: accommodation, meals, medical insurance, and an annual flight ticket home?”
По-русски: что входит в пакет — жильё, питание, страховка, билет домой.
Где будешь жить
Про жильё в объявлении ни слова.
“Where do staff in my position currently live? How many people share a room, and what is the Wi-Fi like in the staff area?”
“Is the staff accommodation on the resort island or on a nearby local island?”
Что это значит по-русски: где живут люди на вашей позиции, сколько человек в комнате, какой интернет, и на этом ли острове жильё.
Что делать · Требования
Оригинал объявления, перевода пока нет.
Что делать
• • • Have a thorough knowledge of the entire hotel services and facilities • Answer inquiries of room rates, outlets and room locations. • To be totally familiar with all aspects of the reservation systems • Handle all reservation requests using good listening and communication skills to secure information necessary to complete a reservation • Post advance deposits and keep accurate records of deposits. • Process rooming lists and group blocks and indicate special requests and billing procedures • File and process reservations correspondence, make certain all files are current and in order. • Have knowledge of Front desk, Sales and Accounts departments and how they relate to the Reservations department. • Abide by the hotels policies and procedures • Be familiar with changes in the rates and group enquiries • Complete daily shift task list and aid others • To be aware of inventory management and keep a constant check on the room types available throughout the day • To have an understanding of departmental goals and projections for average rate and occupancy • Accommodate and document special requests in an accurate and efficient manner. • Determine the most appropriate room type to meet guest requirements and maximize room rate. • Explain guarantee and cancellation policies to callers. • Describe room accommodations and benefit feature sale amenities to guests. • Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days. • Answer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events). • Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers. • Identify guest reservation needs by asking open-ended questions to obtain all necessary information • Follow "up selling" techniques and sales strategies in order to maximize property revenue. • Identify repeat guests using appropriate codes • Any other duties as may reasonably be requested by the management team including assistance for large events or hotel functions. • Carry out any other reasonable task (which may not be stated here) as requested. • Assist in Task Force Teams for new openings.
Требования
• High school diploma or equivalent; Diploma/Degree in Hospitality or Tourism is an advantage. • Fluent in English; additional language skills Russian, Arabic is compulsory. • Previous experience in Front Office, Reception, or Customer Service, preferably in a hotel. • Excellent communication and interpersonal skills. • Friendly, professional, and guest-focused attitude. • Strong organizational and multitasking abilities. • Basic computer skills; experience with hotel PMS/Opera Cloud is an advantage. • Ability to handle cash and payment transactions accurately. • Willingness to work flexible shifts, including weekends, holidays, and night shifts.
Кто работодатель
В объявлении работодатель не назван по имени курорта.
Этот работодатель ещё не связан с курортом в нашем справочнике, поэтому страницы острова здесь нет. Связь достраивается по названию острова — придумывать курорт мы не будем.