Хостес
Hostess — оригинальное название в объявлении
AccorHotel · Riyadh, Riyadh Province, Saudi Arabia
Сколько платят на такой роли
В объявлении зарплата не указана — точную цифру называет отель на собеседовании.
Что даёт работодатель
“Could you confirm what the package includes: accommodation, meals, medical insurance, and an annual flight ticket home?”
По-русски: что входит в пакет — жильё, питание, страховка, билет домой.
Где будешь жить
Про жильё в объявлении ни слова.
“Where do staff in my position currently live? How many people share a room, and what is the Wi-Fi like in the staff area?”
“Is the staff accommodation on the resort island or on a nearby local island?”
Что это значит по-русски: где живут люди на вашей позиции, сколько человек в комнате, какой интернет, и на этом ли острове жильё.
Что делать · Требования
Оригинал объявления, перевода пока нет.
Что делать
We are seeking a professional and enthusiastic Hostess to join our dynamic team in Riyadh, Saudi Arabia. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and organized dining experience. This position requires exceptional organizational skills, genuine hospitality, and a commitment to delivering outstanding customer service in a fast-paced, collaborative environment. • Greet guests warmly at the restaurant entrance and seat them according to the floor plan while ensuring fair distribution among service staff • Maintain comprehensive knowledge of the dining room layout, table configurations, restaurant capacity, hours of operation, dress code, and pricing structure • Manage restaurant reservations efficiently by taking, recording, and confirming bookings in accordance with departmental standards • Answer telephone calls within three rings using proper salutations and professional telephone etiquette • Communicate reservation changes and cancellations to management promptly as they occur throughout your shift • Review the reservation book daily, pre-assign designated tables, and follow up on all special guest requests • Ensure all menus and check folders are cleaned, organized, and available in sufficient quantities • Maintain a clean, organized, and welcoming hostess stand at all times • Monitor guest reactions and confer frequently with management to ensure guest satisfaction and address concerns promptly • Anticipate heavy business periods and organize procedures to manage waiting lines efficiently • Respond to guest inquiries accurately and provide information about hotel services and activities • Handle guest complaints with professionalism, following established procedures to ensure immediate resolution and guest satisfaction • Assist restaurant staff with their duties when requested to optimize service delivery and maintain a cooperative working environment • Monitor table clearing and resetting procedures to ensure compliance with departmental standards • Promote food and beverage outlets to guests during slower periods • Maintain high standards of personal appearance, hygiene, and professional presentation at all times • Report for duty punctually, wearing the correct uniform and name tag • Comply with all hotel policies, fire safety procedures, health and safety regulations, and local legislation • Attend training sessions and meetings as required • Remain flexible and willing to extend job duties to meet business demands and guest service needs
Требования
• Diploma or degree in vocational hospitality (preferred) • Minimum one year of experience in a 4-5 star hotel environment, or equivalent hospitality experience; freshers with strong hospitality training are encouraged to apply • Excellent verbal and written communication skills in English; proficiency in Arabic is a plus • Strong organizational and multitasking abilities with keen attention to detail • Proficient phone etiquette and reservation management skills • Demonstrated ability to work efficiently in a fast-paced, high-volume environment • Exceptional customer service orientation with genuine empathy and cultural sensitivity • Problem-solving skills and ability to handle guest concerns with professionalism and grace • Collaborative mindset with the ability to work effectively with diverse teams • Flexibility to adapt to changing circumstances and willingness to support team members • Knowledge of restaurant operations, table management, and dining service standards • Ability to maintain composure and resilience under pressure • Professional appearance and commitment to maintaining high hygiene standards • Familiarity with local customs and cultural practices relevant to Riyadh, Saudi Arabia • Basic cash handling knowledge and ability to assist with cashiering procedures
Кто работодатель
В объявлении работодатель не назван по имени курорта.
Этот работодатель ещё не связан с курортом в нашем справочнике, поэтому страницы острова здесь нет. Связь достраивается по названию острова — придумывать курорт мы не будем.