Ресепшен
Reservations Manager — оригинальное название в объявлении
AccorHotel · Ras Al-Khaimah, Ras al Khaimah, United Arab Emirates
Сколько платят на такой роли
В объявлении зарплата не указана — точную цифру называет отель на собеседовании.
Что даёт работодатель
“Could you confirm what the package includes: accommodation, meals, medical insurance, and an annual flight ticket home?”
По-русски: что входит в пакет — жильё, питание, страховка, билет домой.
Где будешь жить
Про жильё в объявлении ни слова.
“Where do staff in my position currently live? How many people share a room, and what is the Wi-Fi like in the staff area?”
“Is the staff accommodation on the resort island or on a nearby local island?”
Что это значит по-русски: где живут люди на вашей позиции, сколько человек в комнате, какой интернет, и на этом ли острове жильё.
Что делать · Требования
Оригинал объявления, перевода пока нет.
Что делать
MAIN DUTIES AND RESPONSIBILITIES: • • • Managing staff and ensuring smooth day to day activities for reservation department • Ensuring that quality of reservation is maintained in terms of guest details, rates, payment methods etc. • Planning and using efficient organizational skills to run the daily operation. • Supervising on-the-job and weekly training held by team leader for all staff. • To keep reservations staff informed on all changes or developments within the hotel and the company. • To spot-Check reservations made the previous day and Check all VIP arrivals • Training, developing, and motivating staff to increase productivity. • To keep department informed of all changes in the customer profile, rates, strategies, promotions and specials. • Maximizing employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations. • Having a full working knowledge and ability to supervise, train, correct and demonstrate all duties and tasks, in assigned place of work, accordingly to the standards as set. • Assisting to Revenue Manager/ Director of Revenue, for preparing necessary reports, documents, duty roster and for other tasks might be required by management. • Understands and utilizes a consistent approach to selling in order to support the sales team. • Ensures a sales attitude is adopted • Ensures and maintains the security of information relating to customers and personnel in the hotel. • Complies with all company policies and procedures relating to guest services and all systems. • Computer literate with excellent written and oral proficiency • Sound knowledge of English language • Tactful and patient. • Able to communicate clearly and willing to help others • Flexible and diplomatic when dealing with demanding and unreasonable guests • Carry out any other reasonable task (which may not be stated here) as requested. • Assist in Task Force Teams for new openings. HOW CAN YOU SUCCEED IN THIS ROLE? SINCERITY AND TRANSPARENCY • • • Be proactive and use good judgement when dealing with challenging situations • Act with professionalism and integrity • Be transparent in your motives, methods and expected results • Own mistakes and share your knowledge to prevent a repetition of the same error within your department or division • Conduct business honestly & fairly • Keep sensitive information confidential RELIABILITY AND LOYALITY • • • Follow through on commitments • Work well both autonomously and within a team • Display a positive, approachable attitude • Spend time getting to know your fellow employees and our guests • Support each other; we all work within the same hotel and company EXCELENCE IN HOSPITALITY • • • Committed to quality • Committed to exceptional financial results • Be responsible for the bottom line • Committed to the Rixos Policies & procedures Guide STRONG QUALITY MANAGEMENT AND INNOVATION CONCEPTS • • • Be committed to exceeding expectations • Never settle for the status quo or mediocre work • Continuously search for areas of improvement • Provide positive, constructive feedback
Требования
Minimum one year experience with the same position in a 5 star hotel
Кто работодатель
В объявлении работодатель не назван по имени курорта.
Этот работодатель ещё не связан с курортом в нашем справочнике, поэтому страницы острова здесь нет. Связь достраивается по названию острова — придумывать курорт мы не будем.