Ресепшен
Receptionist — оригинальное название в объявлении
AccorHotel · Abu Dhabi, Abu Dhabi, United Arab Emirates
Сколько платят на такой роли
В объявлении зарплата не указана — точную цифру называет отель на собеседовании.
Что даёт работодатель
“Could you confirm what the package includes: accommodation, meals, medical insurance, and an annual flight ticket home?”
По-русски: что входит в пакет — жильё, питание, страховка, билет домой.
Где будешь жить
Про жильё в объявлении ни слова.
“Where do staff in my position currently live? How many people share a room, and what is the Wi-Fi like in the staff area?”
“Is the staff accommodation on the resort island or on a nearby local island?”
Что это значит по-русски: где живут люди на вашей позиции, сколько человек в комнате, какой интернет, и на этом ли острове жильё.
Что делать · Требования
Оригинал объявления, перевода пока нет.
Что делать
• • • Register and process check in for all arrivals. • Handle guest check outs efficiently and professionally. • Update guest information into the computer after a complete check in. • Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure. • Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed. • Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time. • Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up. • Handle issuance of guest room key cards and ensure effective control for guest security. • Check and convey message, mail and package to Guests. • Assist at the Information counter, Foreign Exchange, Night Audit and, Business centre, as and when assigned. • Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each. • Handle safe deposit boxes in a accordance with policies and procedurres. • Report any unusual occurrences or requested to manager. • Be aware of the hotel accident Prevention Policies. • Ensure the cleanliness and neatness of front office area. • Ensures that all guests are greeted on arrival & departure of the hotel. • Review log book, verify outstanding and follow up pending. Identify if any special assignment for the daily • .Check Hotel situation, occupancy, functions, groups, VIPs • At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations • Prepare for daily arrivals in terms of room allocations, amenities and special requests of the guests. • Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously. • Review and update Logbook • Check equipments • Be Smart, well groomed and maintain a friendly and cheerful disposition all the times • Oversee the day to day operations • Report regularly on happening to Asst. FO/FOM • Fire Procedure • First Aid Procedures • Handle guest complaints and report to manager
Требования
• • • Be proactive and use good judgement when dealing with challenging situations • Act with professionalism and integrity • Be transparent in your motives, methods and expected results • Own mistakes and share your knowledge to prevent a repetition of the same error within your department or division • Conduct business honestly & fairly • Keep sensitive information confidential RELIABILITY AND LOYALITY • • • Follow through on commitments • Work well both autonomously and within a team • Display a positive, approachable attitude • Spend time getting to know your fellow employees and our guests • Support each other; we all work within the same hotel and company EXCELENCE IN HOSPITALITY • • • Committed to quality • Committed to exceptional financial results • Be responsible for the bottom line • Committed to the Rixos Policies & procedures Guide STRONG QUALITY MANAGEMENT AND INNOVATION CONCEPTS • • • Be committed to exceeding expectations • Never settle for the status quo or mediocre work • Continuously search for areas of improvement
Кто работодатель
В объявлении работодатель не назван по имени курорта.
Этот работодатель ещё не связан с курортом в нашем справочнике, поэтому страницы острова здесь нет. Связь достраивается по названию острова — придумывать курорт мы не будем.