Ресепшен
Assistant Front Office Manager — оригинальное название в объявлении
AccorHotel · Dubai, Dubai, United Arab Emirates
Сколько платят на такой роли
В объявлении зарплата не указана — точную цифру называет отель на собеседовании.
Что даёт работодатель
“Could you confirm what the package includes: accommodation, meals, medical insurance, and an annual flight ticket home?”
По-русски: что входит в пакет — жильё, питание, страховка, билет домой.
Где будешь жить
Про жильё в объявлении ни слова.
“Where do staff in my position currently live? How many people share a room, and what is the Wi-Fi like in the staff area?”
“Is the staff accommodation on the resort island or on a nearby local island?”
Что это значит по-русски: где живут люди на вашей позиции, сколько человек в комнате, какой интернет, и на этом ли острове жильё.
Что делать · Требования
Оригинал объявления, перевода пока нет.
Что делать
We are seeking a dynamic and customer-focused Assistant Front Office Manager to join our team. As the Assistant Front Office Manager, you will play a crucial role in ensuring exceptional guest experiences and overseeing smooth front office operations at our hotel. • Lead and manage the front office team. • Develop and implement strategies to enhance guest satisfaction and operational efficiency • Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries • Train and motivate front office staff to deliver high-quality customer service • Manage guest complaints and resolve issues promptly and professionally • Coordinate with other departments to ensure seamless guest experiences • Monitor and optimize front office performance metrics and guest satisfaction scores • Manage department budgets and control expenses • Ensure compliance with brand standards and local regulations • Implement and maintain efficient front office procedures and systems • Develop and execute revenue management strategies to maximize occupancy and revenue • Handle VIP guests and special requests with utmost care and attention to detail • Stay informed about local attractions and events in Bandung to provide guests with valuable recommendations
Требования
• Bachelor's degree in Hospitality Management or related field • 5+ years of experience in hotel front office operations, including 2+ years in a managerial role • Proven leadership skills with the ability to train, motivate, and mentor team members • Excellent customer service skills and a passion for delivering exceptional guest experiences • Strong financial acumen and experience in budgeting and revenue management • Proficiency in Property Management Systems (PMS) and Microsoft Office Suite • In-depth knowledge of front office procedures, revenue management principles, and industry best practices • Excellent problem-solving, decision-making, and conflict resolution abilities • Strong organizational and time management skills • Ability to work flexible hours, including nights, weekends, and holidays • Adaptability to changing priorities and ability to work well under pressure • Strong communication and interpersonal skills to interact effectively with guests, staff, and management
Кто работодатель
В объявлении работодатель не назван по имени курорта.
Этот работодатель ещё не связан с курортом в нашем справочнике, поэтому страницы острова здесь нет. Связь достраивается по названию острова — придумывать курорт мы не будем.