Руководство отеля
Duty Manager — оригинальное название в объявлении
Villa Park Sun Island · Алифу Даалу Атолл · остров Nalaguraidhoo — смотреть курорт
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Фото курорта — из нашей базы (20 фотографий, источник в карточке курорта)
Сколько платят на такой роли
Источник цифр: по рынку, в вакансии не указана.
Оклад — рыночная вилка по роли, не условие работодателя. Точную цифру называет отель на собеседовании.
Что даёт работодатель
“Could you confirm what the package includes: accommodation, meals, medical insurance, and an annual flight ticket home?”
По-русски: что входит в пакет — жильё, питание, страховка, билет домой.
Где будешь жить
Про жильё в объявлении ни слова.
“Where do staff in my position currently live? How many people share a room, and what is the Wi-Fi like in the staff area?”
“Is the staff accommodation on the resort island or on a nearby local island?”
Что это значит по-русски: где живут люди на вашей позиции, сколько человек в комнате, какой интернет, и на этом ли острове жильё.
Что делать · Требования
Что делать
• Manage daily hotel arrivals and departure • Ensure staff attend on time to the duty, meal time, and daily operation of the Guest Service Department. • Ensure daily arrivals & departures are handled efficiently and high level of customer satisfaction. • Ensure rooms are ready as per the standard, for the guest to occupy • Ensure accurate daily arrivals guest profiles are updated to the PMS of the hotel. • Manage daily record keeping of occupancy and bed tax book with utmost accuracy • Attend daily operational meetings. • Motivate & manage all the staff of the reception and others under the Guest Service Department for maximum output. • Ensure that quality of service is being given by the Guest Service department in particular and the hotel in general. • Coordinate the Guest Service department and development plans with management, department supervisors, and operational staff, and if any other department is involved; that department head. • Review daily shift briefing sheets from supervisors and ensure supervision is effective in accordance to the operation • Update with supervisors of the hotel’s available rooms for possible upselling and managed record keeping. • Ensure all arrivals & departures attended by the GS personnel from jetty as well as reception • Coordinate with HK, the availability of clean rooms for check-in and guests to occupy. • Attend to guest inquiries, requests, complaints & compliments, and outcomes must be referred to the General Manager or Operations Manager. • Work out training plans depending on the needs, in consultation with the Guest Service Manager. • Attend emergencies of unsatisfied customers and perform recovery of guest satisfaction. • Monitor Guest Service department personnel to ensure guests receive warm attention and personal recognition. • Maintain effective communication with other departments notably Housekeeping & Food & beverage matters. • The ability to display a high degree of professionalism and integrity as befitting a member of management.
Требования
• Proven experience as Guest Service Operations • Full understanding of the way an organization operates to meet its objectives • Knowledge of data analysis and reporting • Excellent organizational and leadership skills • Outstanding communication and interpersonal skills • Diligent and firm with high ethical standards • BSc/BA in business administration or relevant field; MSc/MA in human resources will be a plus
Кто работодатель
Villa Group — с официального сайта курорта.