Safety Agent

Что делать

Job Type Full Time Job Location UAE Nationality Any Nationality Salary Not Specified Gender Not Specified Arabic Fluency Not Specified Job Function Police, military & security services Company Industry Travel, Hotel & Tourism Exceptional hospitality starts with you Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! A safety agent is responsible for monitoring hotel premises, preventing and responding to safety and security incidents, and ensuring a safe environment for guests, team members, and all individuals on the property. Here's what you'll do during a typical day: Maintain safety and security: Monitor interior and exterior hotel premises to identify and address safety hazards, security risks, threats, and undesirable conditions while ensuring the protection of guests, team members, visitors, and hotel assets. Conduct security patrols and inspections: Perform routine patrols and inspections throughout the property to maintain a safe and secure environment and ensure compliance with safety standards. Assist with investigations: Conduct preliminary incident investigations, gather relevant information, document findings, and support management with accurate reporting and follow-up actions. Maintain accurate documentation: Prepare, update, and ensure the accuracy of security reports, incident records, patrol logs, and other security-related documentation. Respond to emergencies: Act promptly in response to safety hazards, fires, medical incidents, accidents, and security threats to protect people and property. Ensure fire and life safety compliance: Monitor, inspect, and help maintain firefighting equipment and safety systems to ensure compliance with hotel and regulatory requirements. Support incident management: Assist management in handling disturbances, accidents, security incidents, and other situations requiring immediate attention. Provide exceptional guest assistance: Respond to guest inquiries, concerns, and requests with professionalism, efficiency, and a strong commitment to guest satisfaction. Promote health and safety standards: Follow and uphold all Occupational Health & Safety (OH&S) regulations, hotel policies, procedures, and emergency response protocols. What it takes to make the stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of hospitality. Acting with integrity and always doing the right thing. Inspiring others through leadership. A belief that teamwork drives the best outcomes. A sense of ownership and accountability. A focus on the now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. The following capabilities and qualifications would be advantageous: Previous experience in security operations, preferably within the hospitality industry or environments with high volumes of people movement. Current and valid qualifications in fire safety, first aid, and emergency response procedures. Strong knowledge of safety and security practices, risk assessment, and incident management. Excellent interpersonal and communication skills, with the ability to interact professionally with guests, team members, contractors, and visitors. High standards of personal presentation and professionalism in accordance with company and brand standards. Experience in CCTV monitoring, access control systems, and security reporting would be an advantage. Strong problem-solving skills with the ability to remain calm and make sound decisions under pressure. Ability to work collaboratively within a team while maintaining a guest-focused approach to service. Flexibility to adapt to changing situations and respond effectively to emergencies and operational requirements.