Гест релейшнс
Guest Relations Officer — оригинальное название в объявлении
Etihad Airways · UAE
Сколько платят на такой роли
В объявлении зарплата не указана — точную цифру называет отель на собеседовании.
Что даёт работодатель
“Could you confirm what the package includes: accommodation, meals, medical insurance, and an annual flight ticket home?”
По-русски: что входит в пакет — жильё, питание, страховка, билет домой.
Где будешь жить
Про жильё в объявлении ни слова.
“Where do staff in my position currently live? How many people share a room, and what is the Wi-Fi like in the staff area?”
“Is the staff accommodation on the resort island or on a nearby local island?”
Что это значит по-русски: где живут люди на вашей позиции, сколько человек в комнате, какой интернет, и на этом ли острове жильё.
Что делать · Требования
Оригинал объявления, перевода пока нет.
Что делать
The guest relations specialist is responsible for investigating and responding to guest feedback in a timely and appropriate manner. By adhering to SLAs and managing guest relationships with care, the role helps transform negative experiences into positive outcomes while safeguarding Etihad’s brand reputation. Key accountabilities Issue resolution Fully investigate and resolve guest concerns, communicating persuasively and producing clear, concise, error-free written responses. Expectation management Manage guest expectations throughout the process, using the most appropriate communication channel and preventing conflict escalation. Root cause investigation Engage with stakeholders to identify the underlying causes of complaints and ensure corrective actions are implemented. Regulatory compliance Adhere to company requirements including data protection, privacy, and other regulatory standards. Service recovery budget Ensure careful and responsible use of allocated budgets for service recovery initiatives. Decision-making Apply sound judgment in complex queries, compensation cases, and conflict resolution, balancing guest satisfaction with company policy. Policy knowledge Demonstrate strong understanding of Etihad policies and processes to work efficiently and effectively. Situational awareness Clearly assess the implications of guest situations and use sound judgment to deliver fair, effective resolutions. Qualifications Bachelor’s degree Minimum 2–3 years of experience in guest relations, customer service, hospitality, aviation, or a similar customer-facing environment Experience in handling guest complaints and service recovery processes Knowledge and skills Excellent verbal and written communication skills in English Additional language proficiency would be an advantage Strong customer service orientation and guest advocacy mindset Ability to manage challenging situations with professionalism and empathy Excellent interpersonal, influencing, and problem-solving skills Proficiency in Microsoft Office applications and customer service systems Ability to work in a fast-paced and multicultural environment
Кто работодатель
В объявлении работодатель не назван по имени курорта.
Этот работодатель ещё не связан с курортом в нашем справочнике, поэтому страницы острова здесь нет. Связь достраивается по названию острова — придумывать курорт мы не будем.