Online Community Specialist
Etihad Airways · UAE
Сколько платят на такой роли
В объявлении зарплата не указана — точную цифру называет отель на собеседовании.
Что даёт работодатель
“Could you confirm what the package includes: accommodation, meals, medical insurance, and an annual flight ticket home?”
По-русски: что входит в пакет — жильё, питание, страховка, билет домой.
Где будешь жить
Про жильё в объявлении ни слова.
“Where do staff in my position currently live? How many people share a room, and what is the Wi-Fi like in the staff area?”
“Is the staff accommodation on the resort island or on a nearby local island?”
Что это значит по-русски: где живут люди на вашей позиции, сколько человек в комнате, какой интернет, и на этом ли острове жильё.
Что делать · Требования
Оригинал объявления, перевода пока нет.
Что делать
Job description / Role Job Type Full Time Job Location UAE Nationality Any Nationality Salary Not Specified Gender Not Specified Arabic Fluency Not Specified Job Function Customer Service Company Industry Travel, Hotel & Tourism Online community specialist - make every guest interaction matter At Etihad, every conversation is an opportunity to create meaningful connections and deliver exceptional experiences. As an online community specialist, you will be the voice of Etihad across digital and social platforms, transforming guest interactions into lasting relationships and ensuring our world-class service extends far beyond the journey itself. You will play a key role in protecting and enhancing our brand reputation, resolving guest concerns with empathy and efficiency, and identifying opportunities to improve the customer experience through social listening, engagement, and insight-driven recommendations. What you'll do Deliver exceptional customer care across Etihad's social media channels and online communities, ensuring all guest interactions are responded to within the defined 15-minute SLA. Act as a trusted brand ambassador, building strong relationships with guests to foster loyalty, advocacy, and long-term engagement with Etihad. Investigate guest feedback and service concerns by collaborating with internal stakeholders, airport teams, and operational departments to identify solutions and provide timely, personalized responses. Take ownership of complex guest issues, using sound judgement and initiative to deliver positive outcomes and restore confidence in the Etihad brand. Analyse customer interactions and service recovery outcomes to identify root causes, recommend improvements, and help prevent future issues. Monitor social conversations, emerging trends, and industry topics to identify opportunities that enhance brand reputation, customer engagement, and business performance. Transform guest feedback into actionable insights and share recommendations with key stakeholders to drive continuous improvement across the customer journey. Support operational teams and global stations with real-time guest issues and social media interactions. Track, measure, and report on community engagement, sentiment, trends, and emerging risks to support informed decision-making. Proactively engage with online communities to strengthen Etihad's digital presence and increase brand awareness through meaningful one-to-one interactions.
Кто работодатель
В объявлении работодатель не назван по имени курорта.
Этот работодатель ещё не связан с курортом в нашем справочнике, поэтому страницы острова здесь нет. Связь достраивается по названию острова — придумывать курорт мы не будем.