Ресепшен
Front Office Agent (Saudi Only) — оригинальное название в объявлении
Radisson Hotel Group · Riyadh, Riyadh Province, Saudi Arabia
Сколько платят на такой роли
В объявлении зарплата не указана — точную цифру называет отель на собеседовании.
Что даёт работодатель
“Could you confirm what the package includes: accommodation, meals, medical insurance, and an annual flight ticket home?”
По-русски: что входит в пакет — жильё, питание, страховка, билет домой.
Где будешь жить
Про жильё в объявлении ни слова.
“Where do staff in my position currently live? How many people share a room, and what is the Wi-Fi like in the staff area?”
“Is the staff accommodation on the resort island or on a nearby local island?”
Что это значит по-русски: где живут люди на вашей позиции, сколько человек в комнате, какой интернет, и на этом ли острове жильё.
Что делать · Требования
Что делать
To manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries. Key Roles & Responsibilities • Register and room all guest arrivals according to established procedures • Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system • Maintain cashier float and ensure accurate daily report of all money received • Cash hotel guests’ personal and assist with currency exchange • Keep updated of all modifications to accounting policies and procedures • Attend to guests’ request of using the service of safety box at all times • Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs • Attend to guest’s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist • Ensure that the guests depart the hotel with a positive impression of hotel service • Perform the audit balances and prepare all reports for audit in an orderly fashion • When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals • Maintain comprehensive knowledge of standard reservation procedures • Maintain exemplary department standards of behavior and appearance and attitude • Ensure front desk work area is kept clean and in an orderly state at all times • Is fully aware of the Credit policy • Adhere to policies and procedures • Perform related duties and special projects assigned
Требования
• Saudi National • Strong written and verbal communication skill in English and Arabic • Able to develop rapport with and gain support from Colleagues and Management staff • Ability to work cohesively with co-workers as part of a team • Ability to focus attention on guest needs, remaining calm and courteous at all times • Ability to promote positive relations with all guests and patrons • Able to exercise good judgment with difficult guests • Understanding and ability to work in a multi-cultural environment
Кто работодатель
В объявлении работодатель не назван по имени курорта.
Этот работодатель ещё не связан с курортом в нашем справочнике, поэтому страницы острова здесь нет. Связь достраивается по названию острова — придумывать курорт мы не будем.