Продажи и маркетинг
Loyalty Marketing Specialist — оригинальное название в объявлении
Radisson Hotel Group · Doha, , Qatar
Сколько платят на такой роли
В объявлении зарплата не указана — точную цифру называет отель на собеседовании.
Что даёт работодатель
“Could you confirm what the package includes: accommodation, meals, medical insurance, and an annual flight ticket home?”
По-русски: что входит в пакет — жильё, питание, страховка, билет домой.
Где будешь жить
Про жильё в объявлении ни слова.
“Where do staff in my position currently live? How many people share a room, and what is the Wi-Fi like in the staff area?”
“Is the staff accommodation on the resort island or on a nearby local island?”
Что это значит по-русски: где живут люди на вашей позиции, сколько человек в комнате, какой интернет, и на этом ли острове жильё.
Что делать · Требования
Что делать
• Manage and maintain accurate guest profiles, preferences, birthdays, anniversaries, and other relevant guest information. • Ensure all guest and reservation data is complete, accurate, and updated in the system. • Conduct daily checks and analysis of reservation activity, booking patterns, and guest information. • Monitor booking sources and channels to support business and marketing reporting. • Utilize guest data to develop personalized offers, promotions, and targeted marketing campaigns. • Support the execution of newsletters, SMS campaigns, promotional emails, and guest communications. • Collaborate with the Marketing team to improve guest engagement and campaign effectiveness. • Identify and support upselling opportunities for events, experiences, and other relevant offerings. • Support the development and management of guest loyalty and retention programs. • Monitor loyalty program participation and recommend initiatives to increase repeat visits. • Conduct competitor research on reservation systems, loyalty programs, and guest engagement strategies. • Benchmark competitor practices and identify opportunities to improve the guest experience. • Prepare regular reports on reservations, guest activity, loyalty performance, and marketing campaigns. • Analyze guest and campaign data to identify trends, opportunities, and areas for improvement. • Provide actionable insights and recommendations to management and the Marketing team to strengthen guest engagement, retention, and overall business performance.
Требования
• Minimum 2–3 years of relevant experience in a 5-star hotel or luxury hospitality environment. • Experience in CRM, Guest Relations, Marketing, Reservations, Loyalty Programs, or a related field. • Bachelor’s degree or diploma in Hospitality, Marketing, Business Administration, or a related discipline. • Strong experience in guest data management and maintaining accurate guest profiles. • Familiarity with CRM, reservation, loyalty, and guest engagement systems. • Strong analytical skills with excellent attention to detail and data accuracy. • Excellent English communication skills, both written and spoken. • Arabic language skills will be considered an advantage. • Confident and professional in dealing with guests, VIPs, and business partners. • Strong understanding of guest engagement, loyalty programs, and personalized guest experiences. • Ability to analyze guest, reservation, marketing, and competitor data and provide actionable insights. • Proficient in Microsoft Office applications, particularly Excel, Word, PowerPoint, and Outlook. • Strong interpersonal and collaboration skills, with the ability to work effectively with F&B, Sales, Marketing, and Operations teams. • Flexible and willing to work beyond regular office hours, including weekends and holidays, when required for hotel events and business activities. • Professional, proactive, and commercially minded, with a strong focus on guest satisfaction, retention, loyalty growth, and generating business opportunities.
Кто работодатель
В объявлении работодатель не назван по имени курорта.
Этот работодатель ещё не связан с курортом в нашем справочнике, поэтому страницы острова здесь нет. Связь достраивается по названию острова — придумывать курорт мы не будем.