Хаускипинг
Housekeeping Floor Supervisor — оригинальное название в объявлении
AccorHotel · Al Khobar, Eastern Province, Saudi Arabia
Сколько платят на такой роли
В объявлении зарплата не указана — точную цифру называет отель на собеседовании.
Что даёт работодатель
“Could you confirm what the package includes: accommodation, meals, medical insurance, and an annual flight ticket home?”
По-русски: что входит в пакет — жильё, питание, страховка, билет домой.
Где будешь жить
Про жильё в объявлении ни слова.
“Where do staff in my position currently live? How many people share a room, and what is the Wi-Fi like in the staff area?”
“Is the staff accommodation on the resort island or on a nearby local island?”
Что это значит по-русски: где живут люди на вашей позиции, сколько человек в комнате, какой интернет, и на этом ли острове жильё.
Что делать · Требования
Что делать
1.Operational Supervision • Supervise and coordinate the daily activities of Room Attendants and Housekeeping staff on assigned floors. • Conduct daily briefings and allocate workloads effectively. • Inspect guest rooms, corridors, service areas, and public spaces to ensure cleanliness meets Sofitel luxury standards. • Ensure proper room set-up according to brand guidelines (VIPs, long-stay, special requests). 2.Quality Assurance • Perform detailed inspections of cleaned rooms before releasing them in the system. • Ensure compliance with Sofitel presentation standards (linen, amenities, décor, fragrance, and lighting). • Monitor cleanliness, maintenance issues, and overall room condition. • Follow up on guest feedback and ensure corrective actions are implemented immediately. 3. Guest Experience • Ensure prompt handling of guest requests and special preferences. • Respond professionally to guest complaints and service recovery following Sofitel service culture. • Maintain a visible presence on floors and interact courteously with guests when required. 4.Team Leadership • Train, coach, and motivate Room Attendants to achieve high performance standards. • Ensure team adherence to grooming and uniform standards. • Conduct on-job training and support continuous development. • Foster a positive and productive work environment. 5.Administrative Duties • Maintain accurate reports (room status, discrepancies, lost & found, maintenance requests). • Coordinate with Front Office for room status updates and priorities. • Monitor staff attendance, duty rosters, and shift planning. • Ensure proper use and control of housekeeping supplies and equipment. 6.Health, Safety & Compliance • Ensure compliance with Sofitel safety, hygiene, and environmental standards. • Follow proper chemical handling and cleaning procedures. • Ensure adherence to health and safety regulations (including fire and emergency procedures). • Promote sustainability and eco-friendly practices. 7.Coordination & Communication • Work closely with Engineering to report and follow up maintenance issues. • Coordinate with Laundry for linen quality and availability. • Maintain clear communication with other supervisors and departments.
Требования
• • Diploma or certification in Hospitality Management is preferred. • Minimum 2–3 years of housekeeping experience in a luxury hotel. • Previous supervisory experience is highly desirable. • Strong knowledge of cleaning procedures, chemicals, and equipment. • Good communication skills (English required; additional languages preferred). • Basic computer knowledge (PMS systems such as Opera).
Кто работодатель
В объявлении работодатель не назван по имени курорта.
Этот работодатель ещё не связан с курортом в нашем справочнике, поэтому страницы острова здесь нет. Связь достраивается по названию острова — придумывать курорт мы не будем.