Консьерж и багаж
Admin Concierge - Raffles The Red Sea — оригинальное название в объявлении
AccorHotel · Umluj, Tabuk Province, Saudi Arabia
Сколько платят на такой роли
В объявлении зарплата не указана — точную цифру называет отель на собеседовании.
Что даёт работодатель
“Could you confirm what the package includes: accommodation, meals, medical insurance, and an annual flight ticket home?”
По-русски: что входит в пакет — жильё, питание, страховка, билет домой.
Где будешь жить
Про жильё в объявлении ни слова.
“Where do staff in my position currently live? How many people share a room, and what is the Wi-Fi like in the staff area?”
“Is the staff accommodation on the resort island or on a nearby local island?”
Что это значит по-русски: где живут люди на вашей позиции, сколько человек в комнате, какой интернет, и на этом ли острове жильё.
Что делать · Требования
Что делать
Key Roles & Responsibilities • Operational Coordination: Act as the central point of communication for the lobby, coordinating between Doormen, Porters, Reception, and Raffles Butlers to ensure flawless guest journeys. • Guest Profile Management: Build and maintain detailed guest profiles in the Property Management System (PMS), recording specific preferences, past requests, and cultural sensitivities to personalize future interactions. • Pre-Arrival Correspondence: Manage the pre-arrival email cycle, following up on ongoing communications with guests and travel agents to confirm arrival details and special preparations. • Administrative Logistics: Responsible for sorting and distributing guest and administrative mail, managing courier services, and maintaining the hotel's digital information directory (function board). • Inventory & Stock Control: Take regular inventories of lobby supplies and guest amenities, coordinating with butler admin supervisors for restocks. • Service Recovery Support: Assist in logging and reporting guest complaints, tracking feedback, and ensuring swift corrective action is taken to uphold brand standards. Professional Standards & Etiquette • Legendary Service Philosophy: Provide "warm, anticipatory, and personalized service" that aligns with the Raffles heritage. • Grooming & Presentation: Maintain impeccable grooming and professional posture at all times; standard etiquette includes avoiding folded arms, keeping hands out of pockets, and never leaning on counters. • Confidentiality: Strictly handle sensitive guest information with the "utmost discretion and integrity".
Требования
Qualifications & Attributes • Experience: Typically requires 2+ years in a luxury hotel front office or guest relations role. • Technical Proficiency: Strong working knowledge of Microsoft Office (particularly Excel) and hotel Property Management Systems. • Personal Traits: Must be "poised, creative, and inquisitive," with a high level of emotional intelligence and cultural awareness.
Кто работодатель
В объявлении работодатель не назван по имени курорта.
Этот работодатель ещё не связан с курортом в нашем справочнике, поэтому страницы острова здесь нет. Связь достраивается по названию острова — придумывать курорт мы не будем.