Bell Captain - Raffles The Red Sea
AccorHotel · Umluj, Tabuk Province, Saudi Arabia
Сколько платят на такой роли
В объявлении зарплата не указана — точную цифру называет отель на собеседовании.
Что даёт работодатель
“Could you confirm what the package includes: accommodation, meals, medical insurance, and an annual flight ticket home?”
По-русски: что входит в пакет — жильё, питание, страховка, билет домой.
Где будешь жить
Про жильё в объявлении ни слова.
“Where do staff in my position currently live? How many people share a room, and what is the Wi-Fi like in the staff area?”
“Is the staff accommodation on the resort island or on a nearby local island?”
Что это значит по-русски: где живут люди на вашей позиции, сколько человек в комнате, какой интернет, и на этом ли острове жильё.
Что делать · Требования
Оригинал объявления, перевода пока нет.
Что делать
Key Responsibilities Guest Arrival & Departure Excellence: • Oversee all guest arrival, departure, and in-house movement experiences, ensuring warmth, efficiency, and elegance. • Ensure guests are greeted promptly and courteously, with proper recognition of VIPs, repeat guests, and special occasions. • Coordinate luggage handling, storage, and delivery with the highest standards of care, accuracy, and discretion. • Personally assist guests when required to ensure exceptional service and satisfaction. Team Leadership & Supervision: • Lead, coach, and supervise Bell Attendants, Doormen, and related staff to uphold Raffles service culture and etiquette standards. • Conduct daily briefings to communicate arrivals, departures, VIP movements, and service priorities. • Ensure appropriate staffing levels and duty allocations are maintained at all times. • Provide on-the-job training, performance feedback, and support to develop team excellence. Operational Control & Coordination: • Coordinate closely with Front Desk, Concierge, Guest Relations, Valet, and Security teams to ensure seamless operations. • Monitor and control luggage storage areas, logbooks, and tracking systems to prevent loss or damage. • Ensure accurate handling of messages, deliveries, parcels, and guest requests related to Bell Services. • Maintain cleanliness, organization, and presentation of the porte-cochere, lobby entrances, and bell desk areas. VIP, Events & Special Handling: • Oversee special arrangements for VIPs, groups, long-stay guests, and special events. • Ensure timely and accurate handling of group luggage movements and rooming lists. • Support service recovery efforts by addressing guest concerns promptly and professionally. Standards, Safety & Compliance: • Uphold Raffles grooming, etiquette, and communication standards at all times. • Ensure compliance with safety, security, and luggage handling procedures. • Maintain strict confidentiality regarding guest movements and information. • Ensure equipment (trolleys, radios, luggage carts) is well-maintained and used correctly.
Требования
Qualifications & Experience: • Minimum 3–5 years of experience in Bell Services or Front Office within a luxury or five-star hotel environment. • Previous supervisory or leadership experience is required. • Diploma or degree in Hospitality Management is an advantage. Skills & Competencies: • Strong leadership and team management skills. • Exceptional guest service and interpersonal abilities. • High level of organization and attention to detail. • Ability to multitask and remain composed during peak operations. • Effective communication and coordination skills. • Fluency in English required; additional languages are highly desirable. Personal Attributes: • Polished, confident, and professional presence. • Proactive, gracious, and service-oriented mindset. • Physically fit to support operational duties when required. • Flexible to work shifts, including weekends and holidays. • Trustworthy, discreet, and dependable.
Кто работодатель
В объявлении работодатель не назван по имени курорта.
Этот работодатель ещё не связан с курортом в нашем справочнике, поэтому страницы острова здесь нет. Связь достраивается по названию острова — придумывать курорт мы не будем.