Гест релейшнс
Guest Experience Agent - Front Office (Saudi National) — оригинальное название в объявлении
AccorHotel · Red Sea, , Saudi Arabia
Сколько платят на такой роли
В объявлении зарплата не указана — точную цифру называет отель на собеседовании.
Что даёт работодатель
“Could you confirm what the package includes: accommodation, meals, medical insurance, and an annual flight ticket home?”
По-русски: что входит в пакет — жильё, питание, страховка, билет домой.
Где будешь жить
Про жильё в объявлении ни слова.
“Where do staff in my position currently live? How many people share a room, and what is the Wi-Fi like in the staff area?”
“Is the staff accommodation on the resort island or on a nearby local island?”
Что это значит по-русски: где живут люди на вашей позиции, сколько человек в комнате, какой интернет, и на этом ли острове жильё.
Что делать · Требования
Оригинал объявления, перевода пока нет.
Что делать
At FAENA The Red Sea, every arrival sets the tone for something extraordinary. As a Guest Experience Agent, you are the first point of connection and the lasting impression—bringing the brand to life through intuitive service, genuine warmth, and attention to detail. Acting as a key liaison between guests and the resort, you ensure every interaction is seamless, personalized, and delivered with precision. From check-in to departure, you anticipate needs, resolve requests with confidence, and create a sense of belonging that transforms each stay into a memorable experience. Key Responsibilities • Deliver exceptional front office service aligned with Forbes standards and luxury hospitality expectations • Manage guest arrivals and departures efficiently, ensuring a smooth and welcoming experience • Maintain full awareness of daily resort operations, including VIP arrivals, events, and occupancy • Build strong guest relationships through recognition, personalization, and preference tracking • Respond to guest inquiries, requests, and concerns promptly and professionally • Act as a liaison between Front Office, Concierge, Butler, Housekeeping, and Engineering teams • Support concierge services including reservations, guest information, and special requests • Handle guest accounts, payments, and cashiering responsibilities with accuracy • Maintain and update guest profiles using Opera and other systems • Assist with luggage handling and airport transfers coordination when required • Promote resort facilities, services, and experiences, identifying upselling opportunities • Follow daily shift checklists and ensure accurate handovers between shifts • Support operational coverage across Front Office and Butler services when required • Ensure compliance with health, safety, and security procedures at all times
Требования
• Minimum 1 year experience in Front Office or Guest Relations within a luxury hotel or resort • Diploma or degree in Hospitality Management or related field preferred • Strong understanding of luxury service standards (Forbes or similar) • Excellent communication and interpersonal skills with a guest-first mindset • Professional, polished, and confident in guest-facing environments • Strong problem-solving skills with the ability to think on your feet • Highly organized with attention to detail and accuracy • Experience with Opera or similar hotel management systems is an advantage • Energetic, adaptable, and able to thrive in a fast-paced environment • Discreet, trustworthy, and able to handle sensitive guest information • Passion for hospitality and creating exceptional guest experiences • Must speak fluent English and Arabic
Кто работодатель
В объявлении работодатель не назван по имени курорта.
Этот работодатель ещё не связан с курортом в нашем справочнике, поэтому страницы острова здесь нет. Связь достраивается по названию острова — придумывать курорт мы не будем.