EN - Reception Agent
AccorHotel · Al Khobar, Eastern Province, Saudi Arabia
Сколько платят на такой роли
В объявлении зарплата не указана — точную цифру называет отель на собеседовании.
Что даёт работодатель
“Could you confirm what the package includes: accommodation, meals, medical insurance, and an annual flight ticket home?”
По-русски: что входит в пакет — жильё, питание, страховка, билет домой.
Где будешь жить
Про жильё в объявлении ни слова.
“Where do staff in my position currently live? How many people share a room, and what is the Wi-Fi like in the staff area?”
“Is the staff accommodation on the resort island or on a nearby local island?”
Что это значит по-русски: где живут люди на вашей позиции, сколько человек в комнате, какой интернет, и на этом ли острове жильё.
Что делать · Требования
Оригинал объявления, перевода пока нет.
Что делать
Front Office Agent First impressions are everything! As a Front Office Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. What you will be doing: • Welcome and bid farewell to guests in accordance with hotel standards while providing professional and friendly service. • Perform check-in and check-out procedures accurately and efficiently. • Handle guest requests, complaints, and special requirements by coordinating with relevant departments and ensuring prompt resolution. • Monitor guest accounts, process payments, and maintain accurate front office records. • Provide guests with information regarding hotel services, facilities, and local attractions. • Manage incoming phone calls, respond to inquiries, and direct calls to the appropriate departments. • Assist with preparations for VIP arrivals, group check-ins, and special events. • Complete shift handovers accurately and communicate daily operational updates to the next shift. • Deliver personalized service to enhance guest satisfaction and contribute to a memorable guest experience. • Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
Требования
• Strong service-oriented mindset with a professional approach, consistently prioritizing guest satisfaction. • Good command of English. • Proficient in using Opera PMS and familiar with hotel property management and front office systems. • Preferably experienced in front office operations within international or similar chain hotels. • Strong verbal and written communication skills, with the ability to interact effectively with guests from diverse cultural backgrounds. • Friendly, positive, and guest-focused attitude. • Proven problem-solving, decision-making, and crisis management skills, with the ability to handle guest complaints professionally. • Ability to work in a fast-paced environment and adapt to shift-based working schedules. • Strong team player with the ability to collaborate effectively across departments. • Detail-oriented, responsible, and well-organized working style. • Well-presented, professional appearance aligned with corporate standards and strong representational skills. • Proficient in Microsoft Office applications and capable of supporting basic reporting tasks.
Кто работодатель
В объявлении работодатель не назван по имени курорта.
Этот работодатель ещё не связан с курортом в нашем справочнике, поэтому страницы острова здесь нет. Связь достраивается по названию острова — придумывать курорт мы не будем.