Гест релейшнс
Guest Relation Supervisor - Raffles The Red Sea (Saudi National) — оригинальное название в объявлении
AccorHotel · Umluj, Tabuk Province, Saudi Arabia
Сколько платят на такой роли
В объявлении зарплата не указана — точную цифру называет отель на собеседовании.
Что даёт работодатель
“Could you confirm what the package includes: accommodation, meals, medical insurance, and an annual flight ticket home?”
По-русски: что входит в пакет — жильё, питание, страховка, билет домой.
Где будешь жить
Про жильё в объявлении ни слова.
“Where do staff in my position currently live? How many people share a room, and what is the Wi-Fi like in the staff area?”
“Is the staff accommodation on the resort island or on a nearby local island?”
Что это значит по-русски: где живут люди на вашей позиции, сколько человек в комнате, какой интернет, и на этом ли острове жильё.
Что делать · Требования
Оригинал объявления, перевода пока нет.
Что делать
Key Responsibilities Guest Experience Leadership: • Lead by example in delivering refined, anticipatory, and personalized service to all guests. • Ensure consistent recognition of VIPs, repeat guests, and special occasions throughout the guest journey. • Act as the primary escalation point for guest concerns, ensuring swift, elegant, and effective resolution. • Conduct service recovery with empathy, discretion, and authority to restore guest confidence and loyalty. Team Supervision & Coaching: • Supervise daily operations of the Guest Relations Hosts, ensuring staffing coverage and service standards are maintained. • Coach, mentor, and motivate team members to uphold Raffles service culture and etiquette standards. • Provide on-the-job training, performance feedback, and support to develop service excellence. • Assist in conducting performance evaluations and identifying training needs. VIP & Special Handling: • Oversee VIP arrival, in-house, and departure arrangements, ensuring all preferences and amenities are delivered accurately. • Coordinate closely with Concierge, Butler Service, Housekeeping, and Food & Beverage to execute bespoke guest experiences. • Maintain strong relationships with internal stakeholders to ensure seamless service delivery. Operational Excellence: • Ensure accurate documentation of guest preferences, feedback, and service recovery actions in the hotel systems. • Participate in daily briefings, handovers, and service meetings to align guest priorities. • Support Front Office leadership with reports related to guest satisfaction, feedback trends, and service recovery. Standards, Brand & Compliance: • Uphold and enforce Raffles grooming, etiquette, and communication standards at all times. • Act as a guardian of the Raffles brand, heritage, and service philosophy. • Ensure confidentiality, discretion, and compliance with hotel policies, safety, and security procedures.
Требования
Qualifications & Experience: • Minimum 3–5 years of experience in Guest Relations, Front Office, or Guest Experience roles within a luxury or five-star hotel environment. • Previous supervisory or team-leading experience is required. • Degree or diploma in Hospitality Management or related field preferred. • Experience with property management systems (Opera or equivalent) is an advantage. Skills & Competencies: • Strong leadership and coaching abilities. • Exceptional interpersonal and communication skills. • High emotional intelligence and cultural awareness. • Proven service recovery and problem-solving expertise. • Strong organizational skills and attention to detail. • Proficiency in Microsoft Office and hotel systems. • Fluency in English required; additional languages are highly desirable. Personal Attributes: • Polished, confident, and professional presence. • Calm, decisive, and gracious under pressure. • Passionate about luxury hospitality and guest satisfaction. • Flexible to work shifts, including weekends and holidays. • Trustworthy, discreet, and service-oriented.
Кто работодатель
В объявлении работодатель не назван по имени курорта.
Этот работодатель ещё не связан с курортом в нашем справочнике, поэтому страницы острова здесь нет. Связь достраивается по названию острова — придумывать курорт мы не будем.