Ресепшен
Reservations Agent - Saudi only — оригинальное название в объявлении
AccorHotel · Makkah, Makkah Province, Saudi Arabia
Сколько платят на такой роли
В объявлении зарплата не указана — точную цифру называет отель на собеседовании.
Что даёт работодатель
“Could you confirm what the package includes: accommodation, meals, medical insurance, and an annual flight ticket home?”
По-русски: что входит в пакет — жильё, питание, страховка, билет домой.
Где будешь жить
Про жильё в объявлении ни слова.
“Where do staff in my position currently live? How many people share a room, and what is the Wi-Fi like in the staff area?”
“Is the staff accommodation on the resort island or on a nearby local island?”
Что это значит по-русски: где живут люди на вашей позиции, сколько человек в комнате, какой интернет, и на этом ли острове жильё.
Что делать · Требования
Оригинал объявления, перевода пока нет.
Что делать
We are seeking a professional and customer-focused Reservations Agent to join our team in Makkah, Saudi Arabia. As a Reservations Agent, you will play a crucial role in ensuring guest satisfaction by managing bookings, providing information about our hotel services, and maximizing revenue through effective sales techniques. • Handle incoming reservations via phone, email, and online booking systems, ensuring accuracy and timeliness • Provide detailed information about hotel accommodations, rates, packages, and special offers to potential guests • Utilize up-selling techniques to maximize room revenue and promote hotel services • Enter and maintain reservation data in the property management system (PMS) with a high level of accuracy • Follow up on guest requests and inquiries within 24 hours of receipt • Assist with group bookings and manage allotments as directed by management • Collaborate with other departments to ensure smooth guest experiences from reservation to check-out • Monitor and update hotel availability to optimize occupancy rates • Prepare daily reports on reservations, cancellations, and modifications • Maintain knowledge of local attractions and events to assist guests with inquiries • Adhere to hotel policies and procedures, ensuring compliance with industry standards • Participate in regular training sessions to stay updated on new offerings and reservation techniques
Требования
• Vocational Certificate in Hotel Management, Business Administration, or Bachelor's degree in Hotel Administration, Business Administration, or equivalent • Minimum of 1 year of experience in a similar role, or 6 months of experience in reservations or front office operations • Proficiency in Microsoft Office suite and property management systems (e.g., OPERA) • Excellent communication skills in English, both written and verbal • Strong customer service orientation with the ability to interact professionally with guests, employees, and third parties • Detail-oriented with a high level of accuracy in data entry and information management • Ability to multi-task and work efficiently in a fast-paced environment • Flexible schedule, including availability to work evenings, weekends, and holidays as required • Knowledge of hospitality industry standards and best practices • Demonstrated sales skills and ability to up-sell hotel services • Ability to remain calm and professional under pressure • Cultural sensitivity and adaptability to work in a diverse environment
Кто работодатель
В объявлении работодатель не назван по имени курорта.
Этот работодатель ещё не связан с курортом в нашем справочнике, поэтому страницы острова здесь нет. Связь достраивается по названию острова — придумывать курорт мы не будем.