Assistant IT Manager - Raffles The Red Sea
AccorHotel · Umluj, Tabuk Province, Saudi Arabia
Сколько платят на такой роли
В объявлении зарплата не указана — точную цифру называет отель на собеседовании.
Что даёт работодатель
“Could you confirm what the package includes: accommodation, meals, medical insurance, and an annual flight ticket home?”
По-русски: что входит в пакет — жильё, питание, страховка, билет домой.
Где будешь жить
Про жильё в объявлении ни слова.
“Where do staff in my position currently live? How many people share a room, and what is the Wi-Fi like in the staff area?”
“Is the staff accommodation on the resort island or on a nearby local island?”
Что это значит по-русски: где живут люди на вашей позиции, сколько человек в комнате, какой интернет, и на этом ли острове жильё.
Что делать · Требования
Что делать
We are seeking an Assistant IT Manager to support the planning, operation, and continuous enhancement of information technology systems at Raffles The Red Sea. Working closely with the Director of IT and hotel leadership, this role ensures the reliability, security, and optimal performance of all IT infrastructure and systems—enabling seamless hotel operations and delivering exceptional guest experiences in line with Raffles brand standards. Key Responsibilities • Support the day-to-day operation of all hotel IT systems, including PMS, POS, networks, servers, telephony, Wi-Fi, and end-user devices. • Assist in maintaining system availability, performance, and security across all hotel departments. • Provide technical support and troubleshooting for hardware, software, and network-related issues. • Support system integrations between PMS, POS, Finance, Sales, F&B, and third-party applications. • Assist in implementing and maintaining IT security policies, access controls, backups, and disaster recovery procedures. • Monitor system performance and proactively escalate issues to minimize operational downtime. • Support new system implementations, upgrades, patches, and testing activities. • Maintain accurate IT documentation, asset registers, licenses, and configuration records. • Assist with vendor coordination, service contracts, and support agreements. • Support user access management, system permissions, and onboarding/offboarding processes. • Provide IT support during critical hotel operations, pre-opening activities, and special events. • Ensure compliance with Accor IT standards, cybersecurity requirements, and local regulations. • Support IT audits, risk assessments, and compliance reporting. • Promote IT best practices and provide basic system training to hotel colleagues. • Act as a deputy to the IT Manager when required, supporting leadership and decision-making. • Maintain strong communication with department heads to understand and support operational technology needs. • Uphold data protection, confidentiality, and information security standards at all times.
Требования
• Degree or diploma in Information Technology, Computer Science, or a related field preferred. • Minimum 3–5 years of experience in hotel IT operations, with exposure to supervisory or assistant-level responsibilities. • Strong knowledge of hotel systems, including PMS (Opera preferred), POS systems, networking, and end-user support. • Experience with network infrastructure, servers, Wi-Fi solutions, and cybersecurity fundamentals. • Familiarity with system integrations, cloud-based applications, and vendor management. • Strong troubleshooting, analytical, and problem-solving skills. • Excellent communication and stakeholder management abilities. • Ability to work flexible hours, including on-call support when required.
Кто работодатель
В объявлении работодатель не назван по имени курорта.
Этот работодатель ещё не связан с курортом в нашем справочнике, поэтому страницы острова здесь нет. Связь достраивается по названию острова — придумывать курорт мы не будем.