Гест релейшнс
Guest Relations Manager (Saudi National) — оригинальное название в объявлении
AccorHotel · Riyadh, Riyadh Province, Saudi Arabia
Сколько платят на такой роли
В объявлении зарплата не указана — точную цифру называет отель на собеседовании.
Что даёт работодатель
“Could you confirm what the package includes: accommodation, meals, medical insurance, and an annual flight ticket home?”
По-русски: что входит в пакет — жильё, питание, страховка, билет домой.
Где будешь жить
Про жильё в объявлении ни слова.
“Where do staff in my position currently live? How many people share a room, and what is the Wi-Fi like in the staff area?”
“Is the staff accommodation on the resort island or on a nearby local island?”
Что это значит по-русски: где живут люди на вашей позиции, сколько человек в комнате, какой интернет, и на этом ли острове жильё.
Что делать · Требования
Оригинал объявления, перевода пока нет.
Что делать
THE POSITION • To oversee and direct all aspects of Guest Relations to maximize guest satisfaction. KEY ROLES & RESPONSIBILITIES • Live and project the goal, philosophy, vision, mission and core values of the company. • Adheres to company grooming standards at all time. • Is a continual source of information, help and assistance to all guests. • Prepares the weekly duty rosters. • Supervise Guest Relation Officers. • Keeps the immediate manager fully informed of all problems or unusual matters of significance. Communicates and liaises at all times with line manager. • Maintains Transparent and open line of communication, coordination and feedback with related departments to ensure customer requests and complaints are handled effectively and efficiently. • Conduct house tours / site inspection and special room drops for VIP’s. • Escorts all arriving guests to their respective suites. • Escorts external guests to their destination. • Escorts departing guests to their means of transport. • Checked all VIP rooms prior to arrival and ensure that the correct standard (allocations, amenities and special requests) is maintained. • Greet all residence guests personally. • Promote Inter-Hotel sales and in-house facilities. • Handle guest complaints and feedback according to Sofitel standards ensuring necessary actions, follow up and recording are done. • Completes the departure list for the following day – contact VIP guests for any necessary arrangements. • Renders maximum guest satisfaction through personal recognition and prompt cordial attention to entire residence guest. • Ensure Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service • Liaise closely with Concierge, Butler and Sofitel Club for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations. • Prepare compendiums prior to guest arrival and check-info system if necessary. • Maintain close contact with Airport Concierge, Reception for new arrivals and departures. • Update and maintain efficient guest history system. • Prepare requisition and distribution of amenities on a timely basis. • Assures the upkeep and cleanliness of the Guest Relations desk and lobby at all times. • Attend daily and monthly briefings or meetings to facilitate communications and smooth operations. • Abides by all policies and procedures. • Has full knowledge of Sofitel standards. • Performs related duties and special projects assigned by Senior Management.
Требования
PERSONAL ATTRIBUTES • Strong written and verbal communication skills in English • Able to develop rapport with colleagues and management staff • Ability to work cohesively with co-workers as part of a multi-cultural team • Ability to focus attention on guest needs, remaining calm and courteous at all times • Ability to promote positive relations with guests and patrons • Able to exercise good judgment with difficult guests QUALIFICATIONS • Degree from School for Tourism & Hotel Management EXPERIENCE • Minimum 3 - 5 years’ relevant experience with at least 2 years at a supervisory level
Кто работодатель
В объявлении работодатель не назван по имени курорта.
Этот работодатель ещё не связан с курортом в нашем справочнике, поэтому страницы острова здесь нет. Связь достраивается по названию острова — придумывать курорт мы не будем.