Ресепшен
Cluster Reservations Manager - Raffles & Fairmont The Red Sea (Saudi Nationality) — оригинальное название в объявлении
AccorHotel · Umluj, Tabuk Province, Saudi Arabia
Сколько платят на такой роли
В объявлении зарплата не указана — точную цифру называет отель на собеседовании.
Что даёт работодатель
“Could you confirm what the package includes: accommodation, meals, medical insurance, and an annual flight ticket home?”
По-русски: что входит в пакет — жильё, питание, страховка, билет домой.
Где будешь жить
Про жильё в объявлении ни слова.
“Where do staff in my position currently live? How many people share a room, and what is the Wi-Fi like in the staff area?”
“Is the staff accommodation on the resort island or on a nearby local island?”
Что это значит по-русски: где живут люди на вашей позиции, сколько человек в комнате, какой интернет, и на этом ли острове жильё.
Что делать · Требования
Оригинал объявления, перевода пока нет.
Что делать
THE POSITION The incumbent in this position is responsible for following up to materialize the budgeted revenues of all segments. The position focuses on hotel's national and international accounts in terms of individual bookings. KEY ROLES & RESPONSIBILITIES · Ensure all reservation enquires are professionally, and promptly handled and that there is no loss of business · Conduct training to existing and new agents in the team to maintain and improve reservation selling skills · Handle and resolve Guest issues in a positive manner so as to protect company revenue and result in Guest satisfaction · Develop and maintain the department schedule whereby there is appropriate coverage to handle reservation calls, minimizing loss of calls, and ensuring a high level of conversion into bookings · Track calls using standard call conversion sheets and report results daily, weekly and monthly · Set and amend selling strategies across all channels, and segments as directed by the direct report as applicable per property level · Run reports as required by Hotel and company standards; assist the Director of Revenue Management or other direct report, to maintain, make change in the Reservation/Property Management/Revenue Management system (if applicable) at property level as required · Maintain administration procedures, as per company and Hotel standards; this includes all reservations and requests are confirmed with in 24 hours, no show charges are validated and sent to Finance for posting, filing system is maintained, and new ones set up; fax machine is checked and correspondence is placed in the applicable place(s) · Conduct annual reviews, recommend appropriate succession plan for Employee(s) development in order to ensure the sustainability of the reservation department; provide suggestion for improvement, and identify barriers to its success, and ways to overcome these · Monitor and report results of any incentive programs in place; responsible to make sure integrity of the program is maintained, and that all requirements are followed
Требования
PERSONAL ATTRIBUTES · Creativity, Stress Management, Self-Development, Listening and Oral Skills · Ability to handle multiple tasks · Ability to delegate and organize work flow · Ability to meet deadlines consistently · Leadership skills · Managing, training and instructing skills QUALIFICATIONS · Degree/Diploma in Training and Development or Hotel Management · Working knowledge of Opera, Microsoft Office. EXPERIENCE · Minimum 3 years experience in Hotel or Resort. · Luxury hotel or resort background preferred · Understands the local culture and have worked in the region.
Кто работодатель
В объявлении работодатель не назван по имени курорта.
Этот работодатель ещё не связан с курортом в нашем справочнике, поэтому страницы острова здесь нет. Связь достраивается по названию острова — придумывать курорт мы не будем.