Ресепшен
Guest Service Agent (Russian Speaker) — оригинальное название в объявлении
AccorHotel · Hawar Islands, Southern Governorate, Bahrain
Сколько платят на такой роли
В объявлении зарплата не указана — точную цифру называет отель на собеседовании.
Что даёт работодатель
“Could you confirm what the package includes: accommodation, meals, medical insurance, and an annual flight ticket home?”
По-русски: что входит в пакет — жильё, питание, страховка, билет домой.
Где будешь жить
Про жильё в объявлении ни слова.
“Where do staff in my position currently live? How many people share a room, and what is the Wi-Fi like in the staff area?”
“Is the staff accommodation on the resort island or on a nearby local island?”
Что это значит по-русски: где живут люди на вашей позиции, сколько человек в комнате, какой интернет, и на этом ли острове жильё.
Что делать · Требования
Оригинал объявления, перевода пока нет.
Что делать
As a Guest Service Agent, you will play a key role in creating memorable experiences for our guests from the moment they arrive until their departure. You will deliver a warm welcome, manage check-in and check-out processes efficiently, and ensure every guest receives personalized and professional service. With your genuine hospitality, excellent communication skills, and problem-solving abilities, you will represent the spirit of Hawar Resort by Mantis and the Accor brand. What is in it for you: • Engage in conservation efforts and help preserve wildlife. • Enjoy sustainable adventures with exclusive rewards. • Celebrate locality and heritage in a vibrant community. • Advance your career with global development opportunities. • Drive change through impactful social initiatives. • Collaborate with a passionate, innovative team. Key Responsibilities: • Professional Appearance: Maintain the highest standards of grooming and uniform presentation at all times. • Guest Arrival & Departure: Handle guest check-in, check-out, and fond farewells promptly and courteously in line with hotel standards. • Guest Assistance: Provide accurate information and assistance on resort facilities, services, and nearby attractions to enhance the guest experience. • Guest Relations: Anticipate guest needs and handle inquiries, requests, and complaints courteously and effectively. • Cashiering & Billing: Manage payments, deposits, and billing transactions accurately, following cashiering and financial control procedures. • System Operations: Use Opera or a similar Property Management System for reservations, registrations, and guest profiles efficiently. • Service Recovery: Handle guest concerns with empathy and efficiency, ensuring prompt resolution and guest satisfaction. • Brand Ambassador: Represent Accor and Mantis values through a consistent, guest-centric approach. • Team Collaboration: Communicate effectively with other departments to ensure smooth daily operations. • Compliance & Safety: Follow all hotel policies, standard operating procedures, and emergency protocols. • Training & Development: Attend daily briefings, training sessions, and team meetings as required. • Other Duties: Perform additional responsibilities or projects as assigned by management.
Требования
• Experience: Previous experience in Front Office or Guest Services within a hotel or resort environment preferred. • System Knowledge: Familiarity with Opera PMS or similar software. • Language Skills: Excellent English communication skills (verbal and written) and fluency in Russian is required. Additional languages are an advantage. • Customer Service: Strong interpersonal and problem-solving skills with a professional and courteous demeanor. • Adaptability: Willingness to work flexible schedules, including evenings, weekends, and public holidays. • Background: Prior experience in 3- or 4-star hospitality brands is an advantage but not essential.
Кто работодатель
В объявлении работодатель не назван по имени курорта.
Этот работодатель ещё не связан с курортом в нашем справочнике, поэтому страницы острова здесь нет. Связь достраивается по названию острова — придумывать курорт мы не будем.