Ресепшен
Guest Service Agent — оригинальное название в объявлении
AccorHotel · Doha, Doha Municipality, Qatar
Сколько платят на такой роли
В объявлении зарплата не указана — точную цифру называет отель на собеседовании.
Что даёт работодатель
“Could you confirm what the package includes: accommodation, meals, medical insurance, and an annual flight ticket home?”
По-русски: что входит в пакет — жильё, питание, страховка, билет домой.
Где будешь жить
Про жильё в объявлении ни слова.
“Where do staff in my position currently live? How many people share a room, and what is the Wi-Fi like in the staff area?”
“Is the staff accommodation on the resort island or on a nearby local island?”
Что это значит по-русски: где живут люди на вашей позиции, сколько человек в комнате, какой интернет, и на этом ли острове жильё.
Что делать · Требования
Оригинал объявления, перевода пока нет.
Что делать
We are seeking a warm, proactive, and service-driven Guest Service Agent (GSA) to join our hotel team in Doha. As part of the Front Office department, you will be responsible for delivering exceptional guest experiences from arrival to departure. The ideal candidate will have strong communication skills, a guest-focused attitude, and the ability to handle multiple tasks while maintaining high service standards. • Welcome guests with a warm, professional greeting and assist with check-in and check-out procedures. • Handle room assignments, key issuance, and update guest preferences accurately in the PMS. • Assist guests with inquiries, special requests, and hotel information to ensure a comfortable stay. • Coordinate with Housekeeping and Engineering to ensure room readiness, maintenance follow-ups, and guest requests are completed promptly. • Upsell room categories and promote hotel services to maximize revenue. • Manage incoming calls, messages, and guest requests in a timely and courteous manner. • Coordinate with Concierge, Reservations, and other hotel departments to ensure smooth operations. • Provide accurate information regarding hotel facilities, dining options, transportation, and nearby attractions. • Handle guest feedback and concerns professionally, offering solutions or escalating issues to the Duty Manager when necessary. • Follow up with guests on special requests, complaints, and service recovery actions. • Process guest payments, room charges, deposits, and refunds accurately. • Maintain proper documentation, reports, and shift handover notes. • Ensure the lobby and front desk area remain clean, organized, and presentable at all times. • Adhere to hotel security, safety, and confidentiality protocols. • Verify guest identification, maintain visitor logs, and follow standard front-office procedures. • Follow brand standards and service guidelines at all times.
Требования
• Previous experience as a Guest Service Agent, Front Desk Agent, or in a hotel customer service role. • Strong communication and interpersonal skills with a guest-first attitude. • Proficiency in hotel PMS (e.g., Opera/Fidelio) is highly preferred. • Good computer skills; proficiency in Microsoft Office applications. • Fluency in English; Arabic or other languages are an advantage. • Ability to multitask, stay calm under pressure, and work in a fast-paced hotel environment. • Professional appearance, grooming, and positive attitude. • Strong problem-solving skills and attention to detail. • High school diploma or equivalent; hospitality-related qualifications are preferred. • Willingness to work shifts, weekends, and public holidays.
Кто работодатель
В объявлении работодатель не назван по имени курорта.
Этот работодатель ещё не связан с курортом в нашем справочнике, поэтому страницы острова здесь нет. Связь достраивается по названию острова — придумывать курорт мы не будем.