Catering and Conference Services Executive

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Duties & Functions: • Handle incoming catering, social, and wedding inquiries and convert them into confirmed business • Proactively upsell menus, venues, AV, décor, and added services to maximize total event revenue • Identify and develop new business opportunities within Arabic-speaking markets and social segments • Build strong relationships with wedding planners, social event planners, and key clients • Negotiate contracts, pricing, and terms in line with hotel strategy and approvals • Achieve individual and team revenue targets • Conduct professional site inspections to convert business • Create proposals and contracts in line with hotel standards • Ensure all event payments, deposits, and guarantees are received as per finance policy • Coordinate and manage social events and weddings, ensuring all client requirements are delivered with precision • Support corporate events when assigned by management • Act as the main point of contact for clients from contract to event day • Coordinate menu tastings and support menu planning with clients and culinary team • Assist clients in coordinating external vendors (florists, furniture, linen, entertainment, etc.) • Prepare floor plans, seating plans, and event coordination materials • Conduct site inspections and planning meetings leading up to events • Meet and greet clients on the day of the event and oversee smooth execution • Conduct proper event handovers to Banquet Operations for flawless delivery • Proactively solve problems onsite to protect guest experience and revenue • Gather client feedback and share insights with CCS leadership • Attend BEO meetings and ensure full operational alignment across Banquets, Culinary, AV, Engineering, Security, and Front Office • Ensure all event details are accurately entered and maintained in Delphi / Amadeus • Prepare and distribute Daily Event Reports to relevant stakeholders • Ensure BEOs, floor plans, and operational notes are complete, accurate, and issued on time • Ensure smooth internal communication between all departments involved in event delivery • File contracts, maintain organized digital and physical files, and ensure timely collection of signatures • Maintain accurate client and event records in all systems • Manage correspondence and CCS-related inquiries professionally and in a timely manner • Compile event data for internal analysis and reporting • Process business-related forms including refunds, complimentary forms, entertainment • vouchers, and expense reports • Ensure full compliance with hotel systems, policies, and procedures