Ресепшен
Reservation Agent — оригинальное название в объявлении
AccorHotel · Dubai, Dubai, United Arab Emirates
Сколько платят на такой роли
В объявлении зарплата не указана — точную цифру называет отель на собеседовании.
Что даёт работодатель
“Could you confirm what the package includes: accommodation, meals, medical insurance, and an annual flight ticket home?”
По-русски: что входит в пакет — жильё, питание, страховка, билет домой.
Где будешь жить
Про жильё в объявлении ни слова.
“Where do staff in my position currently live? How many people share a room, and what is the Wi-Fi like in the staff area?”
“Is the staff accommodation on the resort island or on a nearby local island?”
Что это значит по-русски: где живут люди на вашей позиции, сколько человек в комнате, какой интернет, и на этом ли острове жильё.
Что делать · Требования
Оригинал объявления, перевода пока нет.
Что делать
What do we expect from you? Under the general guidance of the Cluster Assistant Reservations Manager or any other authorized by the management, handle all room reservation enquiries to the required standard, maintain accurate and complete records of all reservations, and take every opportunity to maximize revenue potential for the hotel through upselling and increasing length of stay. How your day looks like: • Accountable for maximizing revenue by converting reservation enquiries in accordance with the hotel selling strategy and providing an excellent standard of customer service. • To answer all incoming reservation enquiries, by telephone, fax or email, in a timely manner, to the agreed departmental standard, and wherever possible convert them into bookings. • To be fully knowledgeable in the operation, functionality and standards required in using Opera and TARS System. • To adhere to the minimum rate / minimum stay selling strategies, as implemented by the revenue. team, whilst always attempting to gain the highest possible revenue advantage for the hotel • To input reservations into Opera reservation system, ensuring all details are accurate and complete in line with agreed departmental standards. • To update any special requests and billing details in Opera. • To provide polite and friendly response to all incoming telephone enquiries. • To be fully aware of the hotels facilities and to pass information on to the customers, and to maximize hotel revenue by taking every opportunity to up-sell products and hotel services wherever possible. • To process all enquiries and reservation confirmations on the same day as receipt. • To maintain accurate filing systems for all correspondence within the department • To build a good rapport with customers / regular bookers on the telephone to encourage future loyalty and business opportunities. • To identify potential sales leads for the sales team to develop future accounts. • To be aware of the hotels financial targets and the contribution made by the reservations team in achieving those targets. • To ensure a high degree of personal skills, accuracy and attention to detail, and a positive attitude. • To perform as part of a team, assisting colleagues where necessary and carrying out relevant duties as requested by the team and management.
Требования
• Minimum of 1-2 year experience in Front Office, Reservations, or Sales, preferably in the hospitality industry • Professional telephone etiquette and strong written communication skills • Proficiency in Property Management Systems (e.g., Opera Cloud) and Microsoft Office applications • Detail-oriented with the ability to multitask in a fast-paced environment • Strong problem-solving skills and ability to make decisions independently • Flexible availability to work various shifts, including weekends and holidays • Customer-focused mindset with a passion for delivering exceptional service • Ability to work collaboratively in a team environment • Strong organizational skills and attention to detail
Кто работодатель
В объявлении работодатель не назван по имени курорта.
Этот работодатель ещё не связан с курортом в нашем справочнике, поэтому страницы острова здесь нет. Связь достраивается по названию острова — придумывать курорт мы не будем.