Вилла-хост
Resort Host Supervisor — оригинальное название в объявлении
AccorHotel · Dubai, Dubai, United Arab Emirates
Сколько платят на такой роли
В объявлении зарплата не указана — точную цифру называет отель на собеседовании.
Что даёт работодатель
“Could you confirm what the package includes: accommodation, meals, medical insurance, and an annual flight ticket home?”
По-русски: что входит в пакет — жильё, питание, страховка, билет домой.
Где будешь жить
Про жильё в объявлении ни слова.
“Where do staff in my position currently live? How many people share a room, and what is the Wi-Fi like in the staff area?”
“Is the staff accommodation on the resort island or on a nearby local island?”
Что это значит по-русски: где живут люди на вашей позиции, сколько человек в комнате, какой интернет, и на этом ли острове жильё.
Что делать · Требования
Оригинал объявления, перевода пока нет.
Что делать
Role Overview As a Resort Host Supervisor at Banyan Tree Dubai, you will oversee the daily operations of the front office team, ensuring seamless guest arrival, departure, and in-stay experiences. You will lead and support Resort Hosts, maintain service excellence, and ensure all guest interactions reflect the luxury, personalised, and intuitive service standards of Banyan Tree. You will act as a key operational leader on shift, ensuring efficiency, consistency, and exceptional guest satisfaction. Key Responsibilities Front Office Operations & Supervision • Supervise daily front office operations including check-in, check-out, and guest services. • Ensure smooth shift handovers and operational continuity. • Monitor room allocations in coordination with Housekeeping and Reservations. • Ensure accuracy of billing, cash handling, and system updates. Team Leadership & Development • Lead, guide, and support Resort Hosts during daily operations. • Conduct shift briefings and ensure clear communication of priorities. • Provide on-the-job coaching and feedback to improve service delivery. • Support training and onboarding of new team members. • Monitor grooming, discipline, and adherence to SOPs. Guest Experience & Relations • Ensure all guests receive a seamless and personalised arrival and departure experience. • Handle guest feedback, concerns, and complaints professionally and effectively. • Support VIP arrivals, special requests, and high-profile guest handling. • Ensure guest needs are anticipated and exceeded wherever possible. Coordination & Communication • Liaise closely with Housekeeping, Concierge, and F&B teams to ensure smooth operations. • Communicate guest preferences and operational updates effectively across departments. • Support efficient flow during peak periods and high occupancy situations. Service Excellence • Maintain and uphold Banyan Tree luxury service standards at all times. • Ensure consistency in guest interactions and operational delivery. • Lead by example in professionalism, attitude, and guest engagement. Administration & Reporting • Support daily front office reporting, audits, and shift handovers. • Ensure accurate data entry and compliance with PMS systems. • Assist with scheduling inputs and operational planning where required. Health, Safety & Compliance • Ensure compliance with all front office procedures and brand SOPs. • Maintain guest data confidentiality and payment security standards. • Follow all safety, security, and emergency procedures.
Требования
Qualifications & Experience • Minimum 2–3 years’ experience in front office operations in a luxury hotel or resort. • Previous supervisory experience preferred. • Strong knowledge of front office procedures and guest service standards. • Experience with PMS systems (Opera or similar) required. • Excellent spoken English; additional languages are an advantage. Competencies • Strong leadership and team management skills • Guest-centric and service-driven mindset • Excellent communication and interpersonal skills • Ability to remain calm under pressure • Strong organisational and multitasking ability • Problem-solving and decision-making capability • Attention to detail and operational discipline • Professionalism and integrity
Кто работодатель
В объявлении работодатель не назван по имени курорта.
Этот работодатель ещё не связан с курортом в нашем справочнике, поэтому страницы острова здесь нет. Связь достраивается по названию острова — придумывать курорт мы не будем.